[Resolved] Indane — Booking through TOMO service is not accepted the distributor agency

Somashekhara Gowda B P

from Delhi, Delhi

Apr 1, 2010

Address: Bangalore, Karnataka

I recently transferred my gas connection from DK agencies,Jayanager, Bangalore to Benaka Agencies,Rajajinagar, Bangalore. I booked for refilled cylinder through TOMO services by sending an SMS. I was happy to receive the reply "Booking Registered. Booking No.1 Booking Date:31/3/2010 Time:12:08AM. Powered by NEIT". I thought finally there is use of technology in utility services arrived. It was only short lived as I happened visit the office of Benaka Agencies on 1/4/2010 and checked upon the booking status. They bluntly informed that they don't use TOMO services and any booking done through is not valid. My attempts to reach the main Indane Gas office at Unity Building in Bangalore was a futile exercise as their number was always busy (not even once it got connected in 3 hour period that I tried in the afternoon). If this service is not valid then why did they cut money for each SMS and also given the misinformation that booking is registered. Now, I lost not just 1 day but 4-5 days as the service (supplying of cylinders) from Benaka Enterprises is very bad (experience of other customers). I really want this SMS booking to work as it saves time for people who keep on calling the distributor's phone and gets the reply that it is busy.... But if it can't work then don't fool the people by wasting their time and money. Please make Indane to decide on this service and let all the customers of it know.

Thanks.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Kasi viswanadh Velluri

from Hyderabad, Telangana

Jul 4, 2009

lindane — Worst Service

Hi,
This is Kasi Viswanadh Veluri and with Customer Number as '45274'.I have booked a gas with Sri Sail gas Service, Shop N 15, Block No.3, Kalyan's RBR Complex, Miyapur, Hyderabad 49
ph no:[protected] on 26th of June and was not yet provided the gas.NO One ven bothers even when we complain of this.Please look into this isse and do the need ful.

Regards,
kasi-[protected]

LOKENDRAKUMAR

from New Delhi, Delhi

Mar 8, 2011

Amrit Gas Agency, Yamuna vihar, Consumer No : 43322, Lokendra kumar. ABooked on[protected] through Tomo Gas service. Till yet the gas has not been delivered to me.

sougatapaul_21

from Pune, Maharashtra

May 7, 2011

lindane — Not acceptance of booking

Dear Sir,

I am living in Keota Military colony, and consumer of Indian Oil Indene since last 12 years under Hanseswari Gas Service,14,Rudra main road,Bansberia,Hooghly.Ph. no. 26346060.

Now I have face lot of problems at the time of gas booking. First of all they are not take the phone calls.and send a massage to contact with a mobile no. and instruct to follow several process to booking than give us the booking no.But when we are follow up for our booking status after 15-20 days they said there was no such booking at there end. So again we have to follow the same process. Even if we want to contact with there shop also they have not give us proper response not finalized our booking.

I am requesting to your kindly look into this matter not only one case, this is the regular problems in our area.

I am expecting to take necessary action to solve this problems as soon as possible.

singhraghu75

from Hyderabad, Telangana

Jun 2, 2011

lindane — Worst Service Experience

Dear Sir/Madam
I gone throgh the web and foun more than 100 complians against Pandey Gas Agency Jabalpur.
Despite of these complains no action has been taken against the agency and consumers of the area are suffering a lot
This website is for simly registering the complains..???
if is so.. then no use of this type of websites

regards
Raghwendra Singh

jkpatel10

from Amreli, Gujarat

Jan 3, 2012

Booking through TOMO service is not accepted the distributor agency
I recently Booking. Padsala Indane Gas Agency Amreli Gujarat. I booked for refilled cylinder through TOMO services by sending an SMS. I was happy to receive the reply "Booking Registered. Booking No.20 Booking Date:31/12/2011 Time:10:21AM. Powered by NEIT". I thought finally there is use of technology in utility services arrived. It was only short lived as I happened visit the office of on 1/4/2010 and . They bluntly informed that they don't use TOMO services and any booking done through is not valid. exercise as their number was always busy (not even once it got connected in 3 hour period that I tried in the afternoon). If this service is not valid then why did they cut money for each SMS and also given the misinformation that booking is registered. Now, I lost not just 1 day but 4-5 days as the service (supplying of cylinders) from very bad (experience of other customers). I really want this SMS booking to work as it saves time for people who keep on calling the distributor's phone and gets the reply that it is busy... But if it can't work then don't fool the people by wasting their time and money. Please make Indane to decide on this service and let all the customers of it know.

jkpatel10

from Amreli, Gujarat

Jan 3, 2012

Padasala Indane Gas Agency Amreli Gujarat, Consumer No : 01482, Karshanbhai Bholabhai Patel.Booked on[protected] through Tomo Gas service. Till yet the gas has not been delivered to me.