[Resolved]  Indian Oil Corporation — Non delivery of gas cylinder after a period of two month from the booking date

Address: Thiruvananthapuram, Kerala

I am a consumer of indane gas bearing consumer number D6711 from 2005 onwards. My gas agency is Sudha Indane gas agency,Attingal in Trivandrum District. I had booked for a gas cylinder in the month of February 2010 and my booking number is 777. Even after repeated requests till now the agency had not issued me one. As per my booking date the agency ought to have given me one last month itself. The staff at agency says that on 4/3/2010 they have bought the cylinder at my home. But that is not true my mother was present at home and even the neighbours had not seen any one with the cylinder.
This is the usual practise of the agency that they make great delay in issuing the cylinder. I have got only one connection and i find it very difficult to manage. Even if i'm ready to take the cylinder from the godown they do not allow me to do and tell me that they will bring it directly to my home address. I doubt they are issuing my cylinder to somebody else and taking extra money from them. Usually i take cylinders once in two months. Even then i have to wait for one more month for obtaining one.
So i humbly request the appropriate authorities to take necesary action against the agency and redress my grievance at the earliest.
Thanking you
Yours faithfully
Venu