Indian Oil Corporation — Malpractice & whimsical approach by dealer

In our family, there are 2 gas connections, one for me & my family and the other one is for my parents. My parents are aged & for them food is separately cooked as their diet as per the diet chart made by doctor. In winter, they require hot water for washing hands, taking bath etc. As a result, rate of consumption of gas cylinder is more and in a tune of one cylinder/20 days in an average.But it is a regular feature that cylinder is delivered after 10 -14 days from the booking date. The gas dealer, M/S Kitchen Queen ( Address: 259, C.I. T Road Kolkata -10) has made a self styled rule of booking where booking is only possible 21 days of delivery. This always results in non- availability of gas for cooking & other abovementioned activities.

This is pertinent to mention, that during the visit of Indian Oil gas Inspector it has been checked from him that whether any such rule is in vogue & it is has been clarified by him that there is no such rule.

Request your benign authority to look into the matter for remedial action.

Thanking you,

Yours truly,
Anirban Mukherjee
2, Kalimuddin Sarkar Lane Kolkata -10

Consumer Nos.: KQ 23558 & KQ 22045