[Resolved]  Indian Oil Corporation — L.P.G. cylinder leakage

Sir, My consumer No is -17681.Yesterday we noticed leakage from the newly refilled L.P.G gas Cylinder (Indian Oil), when I just stated to use by fixing regulator on it. Fortunately being Sunday yesterday was a holiday, I immediately removed that cylinder from kitchen and kept at outside.From this early morning I am trying my best to Contact M/S Mohnil Gas Service agency, I.I.T Gate New Delhi – 110 016 over Telephone Nos. 26564837/26564899, 26564838 but unable to contact. By chance if connected no one lifts the phone to listen/ lodge the complaint.
It is therefore requested to please arrange to replace the defective L.P.G Cylinder at the earliest.
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Aug 14, 2020
Complaint marked as Resolved 
 
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Many often I have seen my gas cylinder gets empty before 5 to 6 days of normal time which made me suspicious. On weighing on delivery, the weight is okay but spring balance as you know its accuracy is limited to +/- 1 kg. On pouring a little water on the cylinder valve (I know this practice is prohibited from the company but its the only sure way of knowing a leak in the valve and no where in the terms and conditions of the TV voucher this malpractice is clearly indicated) I found 4 out of 5 cylinders with leakage bubbles. Even the delivery boy, unofficially admitted that 90% of the cylinders' valve leak a bit.
On your telephonic request to the delivery man that day, he expressed inability to give another cylinder due to new seal problem. I was bound to take the slight valve leaking cylinder which can be felt by a thumb. On personally going to the Shyamsundar Enterprise, Midnapore office, they only sent an expert who told that cylinders are supplied from IOC and we only distribute them and we cannot repair the slight leak and advised us to put the safety cap which will prevent the slight leak. But Sir, as you know a non air-tight plastic safety cap can never prevent leakage completely.

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