Indian Oil Corporation — Inefficient Service of the Petrol Pump

I have some complaints against the only petrol pump (without any name plate) situated at Malancha Road, Kharagpur, West Bengal .This is the only petrol pump in the area and this takes a very good(bad ) advantage of it.First of all the staff is very rude and rough in behaviour. They sit in the office and do not come out of the office and insist us to park the bikes or cars and approach their office for a ticket or a coupon. Then arrive back to the bike and approach the pump and take the petrol. They also jump the meter so that you are getting the less petrol always. Often there is a knocking sound in the engine after filling from this pump. They shut off the petrol pump by the 9.00 pm.In any exigencies in night, there is nobody to provide the petrol. There is no provision of air for the tyre. machine is there but i did not find even one single day when it worked.When I complained all this to the manager, he said he is not able to do anything about it.Morever they are providing only speed petrol at the pump.They are exploiting the situations just because they are the only pump in the near by area.I dont know if the condition going to improve here. It is really frustrating