[Resolved]  Indian Oil Corporation / Indane Gas — Lack of response from Emergency Nos.

Address: Chennai, Tamil Nadu

I am an Indane Consumer and my consumer no. is 74283. I am being serviced by Cooking Gas Agency, 3A, Malavia Avenue, I Street, Thiruvanmiyur, Chennai-600041. My problem relates to leak of gas from the cylinder. When I replaced the empty cylinder with the new refill today morning, I could smell the leak of the gas. I had contacted the gas agency in this respect in the morning itself and informed them about the leak. They replied that since they had only one technician to attend a spate of similar cases, and since my wait list no. was 112, my complaint would be attended to as per the number sequence. I then tried to contact the Indian Oil Emergency no. [protected] several times, but either the number was found continuously engaged or switched off. I tried calling various customer care land line numbers of Indian Oil, but to my dismay, all the numbers were coming as engaged or at times, there was no response at all. The net result is that there is no cooking happening in my house right from morning, and we had to resort to buying our breakfast and lunch from outside. The problem is remaining unattended even as of now and going by the state of affairs, it might not be resolved even today.

I just can't understand why Indian Oil, our Indian MNC and Navaratna, is so lagging behind in customer service. The consequences of a gas leak need not be emphasised, since every one is aware of it. The apathy of the people manning these emergency numbers is what is to be concerned about. I call upon the concerned authorities to look into this matter with all seriousness and redress my grievance without further delay. Also adequate steps may be initiated to ensure that quick response is available to consumers on such instances of gas leaks as and when reported.