[Resolved]  Indian Oil Corporation — DELAY IN ATTENDING TO LPG CYLINDER LEAKAGE

Address: Jaipur, Rajasthan

Sir,

I am a Indane LPG consumer of M/s Asal Durg Enterprises, Vaishali Nagar. My consumer number is 18256.

On 27th Jan (about 9.30PM) I found leakage of LPG from my cylinder. I called the Agency, but as it was expected, none of the phone calls were attended. Then I called Mr. Mahendra Singh ([protected]), an employee of the Dealer, who expressed his unability to attend to my call due to cold weather, and suggested to lodge a complaint at the office next day morning at 10 A.M. On asking the contact number of the Manager or Owner of the Agency, he told me that he does not have their numbers. This statement of Mahendra Singh seems quite funny and beyond belief.... nobody would believe it.

Then I called the Indane Emergncy Number ([protected]), and the person attending my call assured me that my complaint will be attended within next 1 hour. Soon after that, I got a call from Abid Ali ([protected]), who asked me to keep the cylinder in an open area, duly capped on. On my enquiry about attending the issue, he told me that the task of the Emergency Cell is only to maintain a record, not to provide service. Therefore, I was left with no alternative except to keep the cylinder in my balcony.

Next day, i.e., 28th Jan I visited the Agency Office at 9.30A.M. and the person available there advised me to come back after 10 A.M. It is worthwhile to add here that a mechanic/technician was already available there, who misbehaved with me and told "humne koi theka nahi le rakha hai, complaint hai to office me register karao, dekh lenge". Since I was getting late for my office, I requested to counter man to be kind enough to look into my problem, and he assured me of it.

Sir, by submitting these facts, I humbly request you to please get the matter enquired, so that any unfortunate event can be prevented to happen. The services of LPG Distributors have, most of the time quite unsatisfactory, and the quality of services are also reflected in the public through media very frequently.

I would appreciate a line of confirmation and the action taken for improvement of emergency services.

Thanks and regards,


Anil Trivedi
Asstt Manager
United India Insurance Co. ltd.
Regional Office, Sahara Chambers,
Tonk Road, Jaipur
Mobile No. [protected]

Residence:
F-2, Shri Ram Apartment,
Opp. Canara Bank, Gandhi path,
Vaishali nagar, JAIPUR.
Tel[protected]