Indian Oil Corporation — not giving connection for transfer case

Address: East Singhbhum, Jharkhand

hi i am old customer of indane gas and recently i have shifted to new home which lies under different gas dealer and i have transferred my gas connection from jamshedpur gas agency at telco to marangburu enterprises at gobindpur in the same district. i have submitted all the concerend document but since last 20 day has been over and he is not releasing me the paper and every time he makes excuses that there is shortage of paper from indane due to which he is not able to give me the connection please help me on that.