[Resolved]  Indian Oil Corporation — HOME DELIVERY OF LPG CYLINDERS

Address: Kamrup Metropolitan, Assam

HOME DELIVERY OF LPG CYLINDERS
CONSUMERS FORUM TAKES DISTRIBUTORS TO TASK

GUWAHATI,July29- The Consumers Legal Protection Forum (CLPF) has demanded immediate steps to repay the amount taken by the LPG dealers from the consumers against home delivery, in all those cases where consumers are made to collect their cylinders from the dealers godowns etc.
The CLPF said in a statement here that it been receiving complaints from LPG consumers located in various parts of the State that they are made to collect their cooking gas cylinders from the dealers godowns etc places at their own cost. However the dealers are not remitting them back the amount of Rs 8 taken from them against home delivery of each of the cylinders.
The dealers are refusing home delivery of the cooking gas cylinders on various pleas. But they continue to charge the consumers the amount of Rs 8 against home delivery of such cylinders.
The failure of the dealers to make home delivery of the cooking gas cylinders has also resulted in the growth of large black market of LPG cylinders throughout the State.
The matter was taken up by the CLPF with the Indian Oil Corporation Ltd (IOCL) Authorities and the Director of Food and Civil Supplies on occasions. But so far none of these authorities has taken any step to redress the grievances of the consumers, alleged the CLPF.
It needs mention here that the State has at present 253 LPG distributing firms. Of them, 228 are connected with the IOCL, 16 are connected with the Bharat Petroleum and nine are connected with the Hindustan Petroleum.
There are around 20,37,000 LPG consumers in the State and of them 19,37,120 are linked with the IOCL, 70,000 are linked with the Bharat Petroleum and 30,000 are linked with Hindustan Petroleum.


( PUBLISHED IN THE ASSAM TRIBUNE ON 30th JULY 2010 )

use consumer help line number [protected]