[Resolved]  Indian Oil Corporation Ltd — Non-delivery of Indane Cyl. and cancelled booking without any cause

Address: Hooghly, West Bengal

Ref.:- Consumer No.00151 under 'Pandua Indane Service' ( Code No.[protected], Station Rd. , Pandua , Hooghly , W.B. ,India .

Respected Sir,

With ref. to the above, I one of the most senior citizen , hereby inform you that , We are two retired school teachers ( husband & wife ) residing in our house , (having aged 78 and 69 years respectively) , one of the proud customer of 'Indane' .
But unfortunately, very unwanted situation occurred in our daily life created through Pandua Indane Service .The fact is ....
that, We have received our last Cylinder on 03.09.2010 ;
that, on 2nd Sept. our 2nd cylinder became empty ;
that, Pandua Indane Service refused to book against 2nd cylinder before 18.09.2010 ;
that, it was booked on 18.09.2010 ;
that, today it is 19th. October , 2010 , no cylinder has been delivered till now ;
that, In the 1st. week of Oct. they said that "the cylinder will be delivered within a very short time" ;
that, in the 2nd week of October they said "it will be delivered tomorrow"....then .."today " ,
that, in the 3rd. week of October they said ".your booking has been cancelled" and the cause is unknown to them .
How strange the matter is.
It is not easy to us to go frequently and daily twice/thrice to the Indane Office , as we are old and we have no other member in our family . Mostly, they talk unauthenticated matters which has no base , Viz., "you can't book now even if your cylinder is empty " ,.... "Your booking has been cancelled", ... if we ask why , the answer comes "we don't know" ...etc. and they are used to talk only verbally without black & white proceedings. In this connection it is important to mention that within August,September & October , we didn't leave our home for anywhere .

I'm sure that you will take necessary steps against harassing this senior citizen having no other person in the family for help and if possible, any special measure for the old aged persons .
Your kind cooperation is earnestly solicited .
And lastly, I would like to request you to be kind enough to take necessary action by which we would have not to face further this type of 'scheme' / victimised in any way in future , as being a complainer.
Thanking you ,
Yours sincerely,
Jagadindra Kumar Bhadury , Nirodgarh,Pandua,Hooghly. Phone:[protected].