[Resolved]  Indian Oil Corporation — Delay in Supply and Misbehave by agency people

Address: Rupnagar, Punjab

Respected Sir,

I am Sukhdev Singh, R/o VPO Bhojemajra Distt Ropar. I am a LPG consumer (Customer no is 10798).with M/S Joti Gas agency, Ropar.The booking system for rural area customers of the gas agency is so poor that there are so many irregularities . Seems Agency people adopting the different procedure for different customers. So I want to draw yr attention towards the Harassment to the customers. There is no procedure for booking the refill for rural area customers. My Village is BHOJEMAJRA. But my booking is done with village Bhallian and there is no booking reference number is given. the ladies answering the phone are rude and never listen to me. They will just let you know that it will take 7-10 days to get the gas. After 7 days you will call them again to let them know that you have not received the gas yet. They will ask you the booking no. and will let you know that no booking has been done on this consumer no. It’s because they put the phone down before you ask for the booking no., and you believe that you have done the booking and you will get the cylinder after a week. By the time you realized that you have been taken for a ride, it the high time to get the cylinder. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown. After that everything was running smoothly but after January 2011 the agency people again start the harassment to me. They do not want to attend my call. On[protected] when I attempt to talk the agency people the agency staff Miss Reeta and Mr. Harjeet Singh misbehaved me and using the abusive language. When I said that I will go to the higher official.....they said they not bother anyone.....Jo karna hai kar lo....supply tan aidan he milu.......
After a day i.e on[protected] when I go to the agency for discussing the matter with Agency owner..The agency staff refused to allow me to go inside. I wait that when the agency owner will come out then I will talk...But when agency owner come out ...I tried to make attention towards me...But Miss Reeta said that there is no need to attend to me. I was shocked and I tried to make a call on yr toll free number to enter my complaint, but that was not available.So i am sending this complaint to you thru email and want to draw yr attention towards the behavior of the agency staff and how they Harass to the customers. You are requested to look into the matter and take necessary action in this regard and provide relief to me.



This is not the first time that they are troubling me, earlier to the complaint was made directly to the Indane office at Chandigarh and thru their Public grievance officer i got help. In Aug 2008 when i made a complaint regarding the distribution procedure of the gas agency and then the matter was solved by the Higher Official of Indian Oil and the message was conveyed to the agency that they will provide the cylinder to me from their godown.(the transaction regarding that complaint is in my mail box.I can provide u )after That everything was running smoothly but after January 2011 they again start the harassment .But Today they crossed every limit.I pay for gas then why I listen the abusive language from agency people. so I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
I ajready send this complaint to area incharge Mr. Pankaj Mathur (Indane Area Office, Chandigarh Indian Oil Corporation Ltd. (M.D.) Tel Bhawan Plot No. 6A, sector 19B, Madhya Marg, (Chandigarh)and mr.Mr. S.S Naggi (Indian Oil Corporation Ltd. (M.D.) Indane Area Office , Bypass, Suchipind , Jalandhar 144009) thru email on 27-2-11. But Till today I got no response.

So I Requested u to solve this issue and need the some fruitful on urgent basis . as per LPG Marketing discipline guidelines MDG- 2001 and provide relief to me.
Thanx.

Sukhdev Singh
Consumer Number 10798

VPO Bhojemajra Distt Ropar.

Mobile No. [protected]