[Resolved]  Indian Oil Corporation — Forcing customers to pay extra charge per cylinder

Address: Hooghly, West Bengal

Sub: Forcing customer to pay extra charge per cylinder at the time of delivery

Dear Sir / Madam,

This has the reference to the above mentioned subject I Smt Kamala Pal a consumer of LPG vide consumer no. 28874 would like to inform you that I had taken a LPG connection for my domestic purpose from M/s. Gas & Novelties of 171, G.T. Road, Ballavpur, Serampore, Hooghly an authorised distributor of Indian Oil corporation. In this regard I would like to inform you that I have been using this connection for the last few years and l observed that the delivery boy of this distributor namely Sri Kartick Pal has taken extra money from the customers at the time of delivery. Recently I have taken delivery a LPG cyclinder as on 29.07.2010 and at the time of delivery the above said delivery boy claimed for Rs. 375/- though he has provided a bill of Rs. 365.45 paisa only. When I asked him for which purpose he has claimed the extra cost he replied that the price of LPG has increased recently and he dosen't have any interest to answer my question and he will withdraw the cylinder from my house if I not supposed to pay the extra money. Also I have been threatened that any thing might happen at any time in future inside my kitchen.

As far as my best knowledge is concerned the price of LPG i.e. Rs. 365.64/- is including of delivery charge but inspite of that the delivery boy has claimed for extra money also I'm living with my family in my house and who will take the responsibility if any incident would happen inside my kitchen infuture as this delivery person has already threatened me in this regard earlier.

As I'm getting such poor service from this distributor, requested to investigate the matter on the priority and start the services as given earlier, otherwise failing of which we shall be constrained to take recourse to Consumer Forum in the interest of justice.


Thanking you.

Yours truly,

kamala Pal