[Resolved]  Indian Oil Fuel Station — Adulterated fuel and Cheating with fuel quantities

Address: Bangalore, Karnataka

Hello,
I would like to bring into your notice about the activities at the Indian Oil Fuel Station at Bellandur, Bangalore. I have been using this pump for my fuel needs and I am sure they use adulterated fuel. I have been listening to many people saying the same thing. But, there is no way to know. The service is extremely poor. They are not bothered about customers. They are more interested in lining their pockets. They start filling the fuel before one gets off the car and, thus, dupe us for some litres of fuel. On questioning, they deny it. I am sure there are others who feel the same, but, they feel helpless. The staff here doesn't care. They let anyone jump queues. They never wait for the customer to check the zero reading whenever there is a chance. I feel there is some corrupt activities going on here.
I am hoping something is done by Indian Oil. The quality of the staff is poor. I travel to different locations to test. I get better mileage and better service.
This is a complaint from a concerned citizen. I request immediate and strict action be taken against such fuel stations.

-- A concerned citizen.
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Aug 14, 2020
Complaint marked as Resolved 
 
3 Comments

Comments

Dear Vishal,
I have some inputs for you whenever you are filling your vehicle. Tell the amount/Qty. See that the amount/Qty is set by the operator. Say your amount amount is Rs.500. It should be set first. As soon as the nozzle is lifted the reading is 0000. The reading will start to change as soon as the delivery starts. The delivery will be stopped at 500. Say if it is 499.99 or 500.01 you can clearly say the operator has not set the amount/qty you wanted to fill. It is almost (manually) impossible to stop exactly at your figure, say Rs 500 or 5.85 liters. You have to watch the initial 0000 and the closing meter reading. Regarding bad services, I would say the dealer has to show personal interest in pump activities. The truth is now-a-days getting boys for petrol pump work is very difficult as no one from cities/towns like this job. Boys have to brought from villages. Their attitude change is a huge task.
Regarding the adulteration complaint pl. read my other comments
You can check the quality of the petrol by yourself at the petrol station. Ask them to show the density of the petrol and also check the density from your fuel tank. If there is no relation at all then you have to blame someone( or yourself) else and not the petrol pump you are mentioning. There is nothing wrong in finding out truth but without sufficient knowledge please do not jump into conclusions.

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