[Resolved]  Indian Oil Gas — poor response from dealer RAJESH GAS AGENCY

Address: Chennai, Tamil Nadu

My consumer no.34683 and I am a resident of 17,3rd street,Bank Colony,Madhavaram Milk Colony,Chennai 600 051 (My cell No. is [protected]) M/s RAJESH GAS AGENCY (Indane Gas) is the distributor for my connection.. But am very sorry to bring to your notice that there is no response from them. The tel. nos. provided by them[protected],[protected] remains busy and not answering.
We are booking the cylinder after 21 days only,because RAJESH GAS AGENCY,will not take order booking before 21 days.our last delivery was happened on 29.12.10,for that we booked on 19.11.10,it took one month and 10 days,that’s why I’m writing this mail about the services of RAJESH GAS AGENCY.
I booked on 20.01.11,but so far delivery has not yet happened,whenever we contacted them thru the telephone,they are not all giving correct answer and they are telling that they will be delivering in another two days,but this is not happening.After that two days when we contact them in office by direct visit,then they are telling that ,they don’t have stock and again they are telling that it will take another two days.this is happening from 26.01.11.whenever we are calling thru the telephone,first of all they wont attend the phone call,if they pick then ,they were talking very rudely and they are telling that they have sent for delivery.when we contacted our delivery boys they said that they have not received the order and our management will tell the same thing.ie. they will lie to the customer.
We booked our cyclinder on 20.01.11 but they are telling that,as per their records on 22.01.11,I don’t know that how it is happening from their end.
Sir, last two days,our both the cylinder has empty and we borrowed the cyclinder from our neighbor.not only I’m facing this problem ,in and around of bank colony people facing this problem from RAJESH GAS AGENCY.
Why I’m mailing this mail,because our both the cylinders are empty,please deliver asap
I look forward to take the appropriate action against your distributor and make your customer feel happy.