[Resolved]  Indian Oil Gas — Refilling and door delivery problem

Address: Gorakhpur, Uttar Pradesh

To Whomsoever It May Concern

I am, Phool Murti Pandey residing at Rapti Nagar, Gorakhpur. I am really sorry to say that am fed up with the service provided by your Agent “HIMANSHU GAS SERVICE” located at RAPTI NAGAR, GORAKHPUR.

I would like to share some of the main problems faced by me all your consumers for a very long time

1. As per the policy of your company the refill time should be 21 Days but he Book our gas after 25 days from delivery of previous booking and provide gas as after 10 to 15 days after booking.

2. After receipt of sale he gives the delivery only after 10 to 15 days at Go down not door delivery and also charge delivery chargers Rs.30/- which is a very big problem for us.
3. My family have no any gents is working in Local Area so it very difficult for ladies member to go to the go down and take gas by rickshaw or any other vehicles.

4. If you want to take delivery for of your Gas you have to reach go down only between 5AM to 6AM, which is not at all fair. Moreover if we reach after 6 AM they do not listen to us at all.

5. They are also selling refill cylinders in black which ultimately affect our requirement.

5. What is the charge for New Connection, here they charge Rs. 4500/-.

I request you to kindly look at the following problems faced by me as well as others who are in that particular region. I feel completely helpless and I don't have any other option that's why I am sending this mail.
I believe you will take up this matter very seriously and do the needful.


Agency Name:

HIMANSHU GAS SERVICE
RAPTI NAGAR, PHASE FIRST
GORAKHPUR (UP)

With Best Regards
Phool Murti Pandey