Indian Oil LPG — DELAY IN SUPPLY

This is so true !
I live with my parents at Vytilla, Cochin in Kerala and our gas agency is AJOY GAS. Most of the time gas cylinders are delivered almost 45 days from the date of booking. Out of sheer desperation, we book the next gas as soon as first cylinder has been delivered and the uncouth lady at the reception shouts that it is not possible to book the very next day after delivering. The manner in which she speaks befits a fisherwoman. One day, we too shouted back at the lady and warned that we'll complain about their agency. Immediately she apologized and said she will take care of the booking. But the lying had not even entered our request and we had to borrow a cylinder from the neighbours.

Decrease in the supply of gas may be the reason for delay but that doesn't mean you have to loose your civility and culture. Once, we confronted the gas delivery man and asked him what exactly is the problem at the agency, to which he replied, "Sir, if you want gas, call my cell no. I will deliver it within 15 days but you will have to pay me double amount of Rs.600/-"

Now, i am beginning to wonder if this is the reason for delay in gas delivery. The staff at the agencies may be selling it elsewhere for a higher price.

I request the authorities to do the needful in this regard. AJOY GAS agency at Cochin is making life increasingly difficult for the citizens.

Alphonse

ANNIE JACOB
W/o Antony Jacob Nambiyathusserry
Church Road
Behind Prathichaya
Alleppey



To :

The Marketing Manager
INDIAN OIL GAS


Sir,

Sub : Complaint on delay in Gas supply
Ref : Consumer No. 6235

Sir,

I would like to bring your kind attention to the subject cited.

I have been using this gas, supplying by the Agency named Krishane Gas, Alleppey Ph.[protected]/ 2245587, for the last 20 years. But I am facing very difficulty to get the gas on time for the last 4 years. This time I have booked for gas on 4th August 2011 and now it has passed 48 days now, but till date I have not received the gas. I feel that this Agency’s supply is very delay when compared to other Agencies.

Hence I request you to kindly look into the matter and do the needful without any further delay.

Thanking you,

Yours faithfully,


ANNIE JACOB