| Address: Gurgaon, Haryana |
I am a customer of Golden Gas service (Agency responsible for distribution of Indane / Indian Oil cylinders located at Palam Vyapar Kendra, Ansal Palam Vihar, Gurgaon - 122017) for the last 10 years. My consumer No. is GD - 4770. I had booked for refill cylinder on 23.12.2010 and at the time of booking I was told that the same shall be delivered within 12 days from the booking date. Till date I have not recived the refilled cylinder. Since 7th January 2011, myself and my wife have visited the Golden Gas service / agency several times in this connection. The lady at the agency counter always promisess that refilled cylinder will be delivered to day itself but with great pain and grief I state that till now the result is zero. This has become a regular feature. There is a deficiency in services of Golden Gas Agency and strict action may be initiated so as to put an end to common man's sufferring.
ANUP SINGH, B-854, ANSAL PALAM VIHAR, GURGAON-122017
Mob: [protected]
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The purpose of DBC has been to avoid refilling problem. For the more than two year, Lal Enterprises is refusing to book the refill till 25 days are over after last refill is supplied making me to physically count 25 days in the kitchen for BOOKING.
Secondly, I fail to understand the sanctity of Double Bottle Connection provided to cease and desist from the malaise of timely supply of LPG.
Over & above, I tried to call upon the responsible IOCL representative Mr. U.S. Maurya (+91-[protected]), he never pick-up his mobile which means he is totally ignorant & careless towards the customers.
This month I booked the refill after 25 days on 8-Jan-2010 and the refill was only delivered on 16-Jan-2010 after several follow-ups.
I request you to let me have the DBC SANCTITY and ideology of refusing even booking upto 25days - no point in quoting bureaucratic clauses - consumer focus may please be explained as you have professioanlly kept this type of access to a consumer.
I expect some action from your end and appropriate feedback.
regards,
D.P.Singh