| Address: Hyderabad, Andhra Pradesh |
Airline: Indigo 6E-313
Departure: Hyderabad at 15.35 Arrival: Cochin at 17.05.Total fare -2 passengers is Rs.17,000.
On the 18th Jan 12, my in laws(both senior citizens) had to travel to Cochin from Hyderabad due to death in the family(Father in law's mother). We booked flight tickets the moment we were aware of the demise around 1PM - 1:15 PM IST from make my trip website. The earliest flight was at 3:35 PM IST and had booked it to reach the destination ASAP. Unfortunately due to travel delays, my in law's could reach the checkin counter only by 3:15 PM, however the checkin time was over and they were not given the boarding passes.The aircraft was still at the Hyd airport, however the airport staff could not help board the flight or atleast guide an alternative even after they were aware of our purpose to travel.Finally they travelled by bus for the funeral ceremony.One of the Indigo personal at airport said since booking was done by MMTrip if they are ready for refund then we can get refund. When we spoke to MMTrip they said that if Indigo is ready to pay the cancellation charges to them they can refund.After prolonged conversation with Indigo personal over phone they said that after cancellation charges and no show charges we are entitled for Rs.1392. Attached the response from Indigo Customer relations. Sad that human sentiments are given zero value and they talk about being a model for the other airlines.
"Dear Mr. Joseph,
Thank you for your mail.
With reference to your mail, we regret for the inconvenience caused in this regard. Further, as per policy failure to complete the check in formalities within the stipulated time
limit would result in forfeiture of the booking amount. The booking would be declared a “No Show” and the customer would not be entitled to a refund or a credit shell.Since the seats have gone reserved leading forfeiture of the fares and surcharges, we have refunded INR.442.00 towards passenger service fee and INR.950.00 towards user development fee to the agency account.Thus, adhering to above, we would not be in a position to offer you any more refund or make the desired changes in this regard.Trust this clarifies.Once again thank you for your mail and taking time to communicate with us.
Best Regards
Prativa Biswal
Customer Relations
Interglobe Aviation Limited ("IndiGo") Was this information helpful? | 
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