[Resolved]  Indigo Airlines — Mental harrasment and Incompetent behaviour of GoIndigo Customer care

Address: Bangalore, Karnataka

Hi ,

Booking Reference ZYBVLR


I have booked two tickets (Bangalore to Delhi) for 19th of march 2011 on 13th of March due to some errands running I decided to shift my destination to Jaipur and for that I called customer care of this Airline (GoIndiGo) thinking that if they could help. There customer care executive told me that they have seat availability in other flight which is bangalore to jaipur with Rs1700 additional amount i have to pay for two tickets, I coudnt agreed more to this offer , next question asked to me was if i want to goahed with this offer he had to cancel the current ticket and new tickets will be booked which is bangalore to jaipur with Rs1700/- extra for this i nodded and asked him to do the same (I nodded for new ticket with jaipur as destination offered to me and just not for cancelation of current tickets), after keeping me onhold for almost 10 minutes that executive stated with no ticket he can offer and cancellation is confirmed. it means that executive has canceled my confirmed tickets without even confirming that new tickets for me ..and adding to my agony he has deducted Rs1500/- as cancellation fees.....i asked him now what should i do he told me now you have to pay Rs12000/- to book two tickets again for the same day ...now this getting upto my nose cause this is outrageous and unacceptable as and customer they should not do this untill and unless they have tickets in buffer they should not cancel a confirm ticket and come back saying that ..tickets were available earlier and now not , thn i asked him why'd he canceled my tickets if he was not sure ..they have no answer above of that they told me that they have canceled the tickets cause i asked them to without mentioning that they were booking other tickets for me that is why i asked them to cancel not just like that..

Booking Reference ZYBVLR


i need tickets back for 19 th of march 2011 as its going to cost me alot..

Regards
Shekhar
shekhar.[protected]@gmail.com
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