[Resolved]  Indigo Airlines — non refund of cancellation balance

Address: Bangalore, Karnataka

I am really disappointed with the current senerio that I have faced with your company. I had booked a ticket for my sister in the month of June 10' and because of RESCHEDULING OF THE FLIGHT I had to cancel the ticket SPENDING 1500 RS. ON CANCELLATION which was also a non great experience with you people and now when I want to use the BALANCE AMOUNT on my ticket which I had cancelled, your executives are telling it's blocked by the finance....Huh!...I have not recieved any phone call/ message or a email in regards to any communication from IndiGo if there is any please validate.

I have a question - Why don't you give a mail in regards to the cancellation reimbursment amount? is above the reason for not sending it so that you can try not refunding it?

Now I have booked tickets from Bangalore (15th Oct 10 7.50pm dep FLIGHT 6E 106) to Delhi and Delhi (17th Oct 8.45 pm 6E 131) to Bangalore PNR # L7EILH, which is on hold for 24 hours, since I am awaiting your executive's call back on the above issue.
We were promised a call within the next 30 minutes from a "Gentleman" called Praveen, however he was not so gentle to have the courtesy of calling me. Instead a different executive called me to tell that "our finance dept has approved to give you a refund on your credit card"
The phone was disconnected...before I could even voice out my concerns.
On calling back the indigo so called "customer care dept", I had to again repeat my entire query to a new executive "Pooja" whom I later requested to put me across to a senior person who can answer my query. I was put across to your 2 years old employee Raman (Duty manager)
She was still not able to resolve my query; I was told that it is Indigo's proocedure to call customers to verify the cancellation they had made.
I had not been made aware of such procedures at the time I had initatited my cancellation. More so when I had requested for a written communication on my canncellation I was very sweetly told that I just need to present my PNR number to avail the refund and that it is validate for an year. (THIS IS AS PER YOUR WRITTEN TERMS AND AGREEMENTS WHICH I HAD AGREED TO AND SIGNED). But without any confirmation from me, how can your finance department block my balance money????
How can a contract be altered without any written communication????
what attempts does your company make to reach a customer??/? I'm sure your company realises the consequences of entering a contract and the procedures of altering it. Such important communications need to be written.
The only reply I get from your "Duty manager" is that we attempted to call you that too only once which we failed and it was considered by your finance dept that the customer has agreed to your blocking the funds.
According to me this is playing with my money and who knows to what account have you put in my money. This is just a fraudulent activity.
Secondly, when we requested for a personel who can help us, she told that:
1. she doesn't have the nodal officer's email id
2. she doesn't have the appellate authority email id
3. her own supervisors email id
Some of these are already mentioned on your website, however your duty manager who is attending customer query is completely unaware of the basics. Further from her we got a complete denial.
My point here is what is stopping indigo from sharing relevant email ids when your executives are not in position to resolve any query. it is once again an act of misleading a customer or imposing a decision not agreed by us

Third, on requesting her to send us a written confirmation on our refunds, because now we completely "DO NOT TRUST INDIGO" we were told that we'll have to wait for it till morning next day.

My entire itenery has been spoiled by this experience with indigo. I had planned my finances including this balance amount, which has completely been destroyed by you.
I am unsatisfied with the responses from your executives and would ensure that I voice out this not only on forums available on the internet but also other channels that are available to any common customer like me.

MY ONLY REQUEST IS THAT I WANT TO UTILIZE MY BALANCE MONEY ON THE CANCELLATION DONE TOWARDS MY CURRENT BOOKING AS PER THE TERMS AND AGREEMENTS THAT I AHD AGREED AND SIGNED FOR.