My mother is 55yrs old and she was supposed to board Indogo flight today from Kolkata-Chennai. PNR# PNR # A4BIBS. She was on wheel chair. She reached airport on time and had to wait 15mins for the wheel chair service. While rush she dropped the photocopy of my credit card details and when she reached the check in counter, they refused to let her board the flight. She was left alone and argued for long. Usually if the passenger doesn't have the photocopy they make the passenger call the card holder and verify the details. However, in this case they refused to help her. When she called me, I spoke to their employee in the airport who refused let her board until I email them the photocopy. I informed its early in the morning and it's difficult so they disconnected and refused the same.
They have taken the money for ticket but didn't provide service. I want them to refund my money but they have updated their database as No show which is wrong. Even if their terms and conditions say that the passenger has to carry the photocopy but they never force. This is the treatment given to her as she is old and was alone. Was this information helpful? | 
I then spoke to someone else in Indigo, she was a hostess who was issuing the Air Tickets. I requested her also to please consider my situation and make me an exception, she told me that she will allow me reaccomodation in another flight in the morning, but I have to pay 1800 Rs for that. I was fine with the terms she said, and she referred me to next cabin crew member, I was just waiting for my turn to talk to the crew member, when I requested her, she told me the additional fare rate, I was fine with the rates and asked for 1 and half hour time pay the amount. First the crewmember refused me and said that she will not be able to wait. But after requesting her, she talked to someone else and said that as my Flight has boarded I can, t reaccomadate to the other flight. I know it is something technical terms, which I also din, t understood at that moment. My flight number was 6E-343 AND TRIP ID WAS [protected].
Does the rules are more important than life taking situation. I know what I am paying for the delay of 5 minutes.
I know you Indigo people are going review this and going to delete all these stuffs. but does not matters I have given all these information to show you all people the images of your poor Customer satisfaction. As I am Software engineer I bet you people this article will be found within few days in all the forums.