[Resolved] Indigo Airlines — Customer paying for Airlines' website problem

[Resolved] Indigo Airlines — Customer paying for Airlines' website problem

N Nirmalya Dhar from Bengaluru, Karnataka Oct 3, 2009

Intended to book a ticket from Bangalore to Kolkata for 10th Oct. 2009. Searched Indigo's website for a Bangalore - Kolkata flight on 3rd October 2009 which resulted in giving flight. no. 6E 341 as one of the options. Selected and booked the same. However, the itinerary showed the destination as Lucknow instead of Kolkata. Contacted Indigo helpline immediately. Explained the situation and got the worst solution possible. Though this was due a Indigo website issue, they were unable to help in any way. Finally we had to replace the ticket with a Bangalore - Kolkata ticket for the same 6E 341 flight and ended up paying INR 1500 more for actually travelling less. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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sanchita shyam barah

from Pune, Maharashtra

Oct 7, 2009

have a ticket for kol-patna-kol for today ie 8th of October 2009. Since 7.30 am today i have been trying to get in touch with your customer care but to my dismay the lines are engaged for the past 2 and half hours. result i am unable to cancel my tickets. I finally at 8.05 today ie 08.10.2009 left a message with your executive at the calcutta airport on this number[protected]who was kind enough to hear me and record my complaint and request for cancellation. However she refused to give me her name and reference number for my request. I am still trying to get in touch with your customer care at [protected] and tollfree number [protected]. Pl help to cancel the tickets. Otherwise, i shall have to take recourse to legal measures to get my refund from the consumer court. My pnr no is Q5D2AN, FLIGHT NO 6E341 AND 6E342 FOR THE SECTOR KOL-PATNA-KOL.

REQUEST TO CANCEL THE TICKETS IMMEDIATELY. I AM A CORPORATE PASSENGER WORKING FOR ONGC.

REGS

MRS SS BARAH
PH NO : [protected].

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suyash21

from Bengaluru, Karnataka

Oct 22, 2009

Dear Forum,

As I have booked the Kingfisher air ticket from Bangalore to nagpur on 17th may for the journey date 15th October. but on 14th October i got the call from kingfisher officers telling the flight has been cancelled. this sudden changes has seriously effected my journey plan, as i have already booked one more connecting flight from nagpur. And even they dint arrange me any alternate flight for the cancelled flight.

For the cancelled ticket, while refunding the amount they have deducted some insurance amount also. So really it is not at all acceptable. So I need the money back with 5month interest rather than deducting amount.
Please give the priority and do the needful at the earliest.

Flight Detail:-

Flight number IT - 3452

Airline PNR Ticket Number INGVLR[protected]

pgan

from Delhi, Delhi

Jun 27, 2016

Indigo air ticket booking

On 10/06/2016 i made ticket booking in indigo airliness from chennai to guwahati for mr V .Thirumaran my friend who is aiso a para miltary force member date of boarding 30/06/2016 on para miltary quota theTXN ID 1ee522bc[protected] ticket booking is not made and the amount was not reversed till