[Resolved]  Indigo Airlines — Very rude behaviour of customer service manager at mumbai airport

The Indigo customer service manager Benny Fernandes at mumbai airport wa very rude to all 8 passangers who were denied to board the flight coz we all reached about 28 minutes before departure while the rule is to reach 30 minutes departure. Benny Fernandes was least cooperative and did not help at all. He did not even try to speak to the Captain and wasted crucial 10-15 minutes in arguing with us. He should have realised that with all the traffic on the roads and chaos at Indigo counters at the airport its not a big deal to be late by 2-3 minutes. Indigo should be labelled as "LEAST COOPERATIVE AND CUSTOMER UNFRIENDLY" airlines. By the number of complaints that i am reading now on this website, Indigo deserves the award for Most Customer Complaints Airline of the Year award. I guess the time has come for all o[censored]s to think how much we actually save by using these so called LOW COST CARRIERS.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
 
2 Comments

Comments

INDIGO AIRLINES — Indigo airlines bad service

i booked the indigo flight in 5000 Rs as a round trip for dec23-2012 to jan6-2013 from bangalore to New delhi..And the very next day i vas informed that due to technical error,it was showing 5000rs for round trip but actually it was 10,000..How can such a technical error happen..

TRAVEL CERTIFICATE

DEAR SIR, I WAS LOST MY BOARDING CARDS IN MY JOURNEY SO I WANTS TRAVEL CERTIFICATE. SO, I THERE FORE REQUEST KINDLY GIVE MY TRAVEL CERTIFICATE I WILL REMAIN OBLIGED TO YOU SIR. YOUR'S FAITHFULLY TRAVELER M K DAS.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information