Me and my wife boarded Indigo flight no. 6E 282 from Chennai to New Delhi on 24 Feb, 2010.Our PNR was Y245BG. We were sitting on seat no. 12A and 12B. There was a group of 3 co-passengers sitting on 11A, 11B and 11C. The guy sitting on 11B was continuously gazing shamelessly at my wife. To avoid any embarrassment on board, my wife didn’t report the matter to the cabin crew. But when we landed she refused to go in the bus coach till the Arrival point, since that irritating fellow was also there. We reported the matter to the Ground Force and requested them to drop us to the Arrivals by a private vehicle of airline.
Thereafter in hope of some action, the matter was reported to one of officer Mr.Amil/Mr.Amin (please pardon me for incorrect name spellings; I could not understand that properly; He is a short height guy for added ease in identification). He was informed of the situation by your Ground Force near the aircraft (through walky-talky) and by us too when we reached the Arrival Hall. He assured us that he will take the accused to task. But we were astonished when we saw that passenger moving out of the airport uninterrupted with all the smiles on his face. I fail to understand what stopped your Officer from taking action even after being in full authority and control.
Quite disillusioned by the improper handling of the matter by your Airport Staff, to report the entire matter we called up your Call Centre Number [protected] where executive told us that he could not entertain any complaints on phone. On being informed the gravity of concern, later he connected me to one of his supervisors, to whom the entire series of events was reported over the phone of which she made a note of and assured me that certainly an appropriate action would be taken in this entire episode.
This matter should make you aware of the ground realities of not only what happens within flights but also how your staff handles the matter even after being informed well in time. Was this information helpful? | 
On 18th October, 2010 I was present at Agartala airport to see off my relative who is a passenger of your flight which is boarding for Kolkata bound Delhi. Hearing some noise at your boarding counter I attracted. After peeping I found a couple is reporting that time but the Lady ground staff not accepting them because they are late by fifteen minutes as per schedule time of reporting i.e 0930 Hrs, flight Departure time is around 1010 Hrs. The voice of the lady staff coming out loudly. The male member of the couple requesting the lady with due respect and seeking apology for delay allowing them to board. The lady was so arrogant that she is not hearing the request of passenger and using ugly words. Then the Male passenger requested her to input his actual time of reporting on the PNR copy that he reported before 0945 Hrs. She denied and started souting that "You may coplain, my name is Ms Deempi Sharma, nobody can touch me". That time the male passenger started shivering and his wife saying that he a is acute patient of Booldsugar, who takes Insulin three times per day and suffering from Liver disease, his age is near about 55 years and one Executive of NABARATNA GROUP(ONGC) posted at Kolkata, his name is Mr. R. Bhattacharjee. But Ms Sharma was deaf to the entire request.
Now my question is that is it the way to behave with a guest? Whereas your organization declares that Indigo is the prime organisation in hospitality. My request is please guied your staff members about proper behave