[Resolved]  Indigo Airlines — Uncouth Airport Staff

I had a really bad experience with indigo and while i was searching on the net i am surprised because i too encountered a extremely rude staff of indigo at delhi airport counter called tina. She refused to give her last name and was really rude. and at the same time nidhi the supervisor and another lady who was at the ticket coutner was helpful. I am surprised how can a person who doesnt understand the basics of customer service be allowed to be the first point of contact. I am sure this was the same tina in Pune who is now working in Delhi. i booked an indigo flight from Delhi to Bangalore which was scheduled to depart at 8:45 PM on June 8th”2008. When I reached the counter with my husband at 7:50 we were told that we are too late and they cannot accept passengers. To our surprise the lady named Tina was extremely cold and did not did give any reasons. to make things worst she walked out and also said canthelp you no refund will be given, please give way to other ppl. thats when i asked her for her last name and then i lost my temper. Then we spoke with the supervisor nidhi who informed us that the flight is scheduled to depart at 8:15 (flight- FLT1807867) was preponed and they gave the message to Ms. Krishna on phone, SMS ed and sent a mail informing the same. We did not get any message or any mail. We don’t even know who Ms. Krishna is!!! We also spoke with the manager there. I am unable to remember the gentleman's name (I think Naresh), who told us that they cannot help us and the money will not be refunded. But since we have made the reservation through make my trip, and the ticket we had specifically said is refundable, hence we should be able to get it from them. Getting to the floor supervisor took us so much time due to his unavailability that it was time for the flight to take off.

We spoke with gagan and tenzel from make my trip and no signs of relief. We were asked to get in touch with indigo. If this is how it goes then why should one ever book a ticket through makemytrip and not go directly to the airlines??? Make my trip asked us to get in touch with indigo and vise versa; it is just a vicious circle.

First of all if we did not receive a message then it’s not our fault. Secondly since we were half an hour earlier than the flight's actual departing time, we should have been offered another ticket for the next flight or a refund should have been given. Thirdly the unwillingness to help from indigo really put us off not to mention the trauma of not being able to be with my sick grand mother.

We went ahead and booked another tickets through spice jet. This was our first encounter with indigo and I will ensure I mention this to every single person I can.

We not only lost approximately 12k but the amount of trauma that we had to go through is priceless.

I am writing this hoping that someone is human enough to acknowledge this mail and knows the true sense of customer service. I am willing to go to the consumer court to seek justice and get attention to this matter if that’s what it takes.

Indigo's advertising line is the coolest airline in India and makemytrip's is wish.click.go in my case it’s been a complete disaster and ridiculously handled. I am sure this is a way for the budget airlines to earn money. They must have given the ticket on a higher price to someone else.

Sushmita Singh

Please haul Indigo to consumer court.If that lady from Pune is shifted to Delhi then even worse.

I am sure consumer court will rule in your favour.

I had registered the ticked for Bombay to banglore return trip. BOM to BLR was goes fine but when i am returning i was getting late 10 minute in boarding because of local traffic in banglore. So Indigo Air lines does not allows us to enter to flight, Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket. Also said this ticket is non refundable but according to makemy trip it was the refundable.

So indigo staffs behaviour was very bad even they donot given me Indigo Customer Care number . They said "We donot have any numbers ". So i wish if the employee does not have their company numbers they should close the counter because peoples are facing problems with that and feeling they were cheated."


I got lot of problems on air port and later i goes with Go Air with expensive ticket.