[Resolved] Indigo Airlines — Forced to cancel ticket and bear cancellation charges

[Resolved] Indigo Airlines — Forced to cancel ticket and bear cancellation charges

K Kapil-Sharma Dec 28, 2010

I am Kapil Sharma a resident of Meerut and works with TCS. I just wanted to draw your attention towards worst ever experience with Indigo Airlines, today I booked a round trip journey from Delhi to Bangalore PNR - WB49AG through makemytrip but mistakenly I typed the passenger name as Subhash Chandra Bose in place of Subhash Chandra Sharma. After realizing my mistake I called Indigo Customer Service to request them to update the name on ticket but they refused and forced me to cancel the ticket and book it once again and cancellation charges as 750 /- per ticket, though the ticket was of 3000 /- only. I requested them but they did not acknowledge as a result I had to cancel the ticket and book it once again and bear the forced extra charge of 1500 /-. The ticket PNR of my other booking is R9U1LB. I want to launch a complaint against them for unnecessary charging 1500/- to me. Yours Sincerely, Kapil Sharma [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

anuradha12388

Aug 3, 2013

I went through the same ordeal. We reached mumbai airport at7 40 for our 8:36 flight. We checked in at 7:52. After that we went on the washroom and bought water and stuff and reached the game at 8:15 to which we were told that the flight has left. We have to pay 4900 as cancellation and reallocation charges which is so ridiculous. Why should we pay both cancellation and reallocation charges on a refundable tick first of all and secondly even though we checked in on time, there was no announcement no final call msg or call
I will never take indigo flight ever in my life again if this is d kind of service provided by them..

nehasalwi

from Delhi, Delhi

Jun 10, 2016

luggage damaged

i was coming from Goa to Delhi on 13th April, flight no. 6E338. When i received my luggage it was damaged . I want to raise the complain. Neha [protected] neha.[protected]@gmail.com

dineshviscom

from Chennai, Tamil Nadu

Jun 13, 2016

a product is missing

I travelled from goa to chennai. on check in i kept my bag in luggage. i had a liquor bottle in that luggage, while i reach chennai i got my bag at that time my bag zip was open, and the liquor bottle is also missing...