[Resolved]  Indigo Airlines — INEFFICIENT SYSTEM

I AM SORRY TO COMPLAINT THE AFFAIR OF AIR LINES OF INDIAN ORIGIN.
LET IT BE THE AIR INDIA OR INDIAN AIRLINES OR ANY OTHER AIR LINE. ALWAYS THERE IS PROBLEM WITH ONLINE RESERVATION. THE WEB PORTAL IS ALWAYS HAVING PROBLEM ONE OR THE OTHER.

NOW FOR THE FIRST TIME I DECIDED TO USE NEW INDIAN LINER NAMED INDIGO AIRLINE FLYING ON INTERNATIONAL ROUTE TO DUBAI DELHI. TO MY SURPRISE, THE AFFAIR IS SAME. THE WEB PORTAL IS NOT ABLE TO COMPLETE MY BOOKING. IT IS DECLINING MY CREDIT CARD (MASTER CARD). I IMMEDIATELY CHECKED MY BANKER, CITIBANK, IT SAYS YOUR CARD IS UP AND RUNNING WITH SUFFICIENT CREDIT.
WHEN I CONTACTED THE AIRLINE. IT VERY PLAINLY SAID, WE ARE DOING SO MANY TRANSACTIONS, WE ARE NOT FACING ANY PROBLEM. WHAT DOES IT MEANT THAT THE PASSANGER IS SIMPLY STUPID. HE IS SIMPLY WASTING IS CALLS AND TIME TO CREATE FUSS.
IN CONTRAST THE INTERNATIONAL AIRLINE LIKE EMITATES WHAT A FABULOUS SERVICE. WHAT A CONVINIENT WEB PORTAL. NOT EVEN A SINGLE HITCH. IN ONE YEAR I MIGHT HAVE TRAVELLED MORE THAN 12 TIMES WITHOUT A HITCH.
WHY WE INDIAN AIRLINES CAN NOT COME AT PAR TO THE INTERNATIONAL AIR LINES.
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Aug 13, 2020
Complaint marked as Resolved 
 
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