I, Mrs. Divya Shah Tulsyan & my husband Mr. Sumit Tulsyan had taken the Kolkata to Hyderabad flight, Flight no. - 6E 348, on 31st Oct' 2011.We were carrying a two wheeler black coloured American Tourister suitcase which we had luggaged as FRAGILE. However, on reaching Hyderabad it was untraceable.The Tag number of the same is [protected].The bag contained valuables worth Rs.60,000.
We complained about the missing bag to the Indigo Customer service counter and they provided us the with a complaint number, number being 2011/10/31/03/M.Our booking confirmation number is FGS9EP.
Its been more than 6 days since we have been following up with the Indigo staff day and night but without any concrete results.They just have one standard answer when we call them up, which is "We are looking into the matter
".However, from their attitude it seems that they are not taking the matter seriously and their approach is at best 'callous'.
Please note that our permanent address is in Kolkata and we are facing a lot of problems due to the missing baggage.
We expect better service and pro activeness from the one of the best airlines in India. Would request you to personally look into the matter and get us back our suitcase at the earliest.
Distressed and Harrassed customer,
Divya and Sumit Tulsyan
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