[Resolved]  Indigo Airlines — Cheating strategy

Address: Chennai, Tamil Nadu

On 2nd May 2013 I had booked a ticket from Chennai to Bhubaneswar via Vishakapatnam which was scheduled at 7:20 . We reached the airport by 5:30 and did the security check and stood in the queue which was long and there was no announcement or any kind of information given about this flight as we were early but however we reached the counters by 6:10 and our luggages was on the belt , the staff told us our seat numbers and suddenly he says counter closed and tells that it is impossible to board the flight . I was shocked with that .. I had my mother in law who was a wheelchair passenger and we had asked them about a wheel chair . She walked with so much difficulty and these people didn't bother to even get the boarding passes done immediately from another account .
We spoke to the staff but they just wasted time till it was 7:00 .Their behavior was also very rude and they didn't bother about us standing their from morning . The name of the staff were Arjun .K-staff number IGA 5789 and Joselin -staff number IGA 9227 .They misbehaved with us and used fowl languages .
It was 7:10 by that time only 10 min and we didn't lose hope because we knew it wasn,t our mistake
The asst commercial manager comes after the flight takes off . After a talk he says he is sorry and then what it was a non refundable ticket and we had done a round trip and spent 60,000 already and now I was asked to book for tomorrow again in the same flight and pay 17,000 more .I was compelled to shell out from my pockets unnecessarily . This problem had been faced by various passengers traveling today and many innocent people have suffered like this before too in many other cities also . They have planned for a profit and this is supposed to be INDIGO's NEW BUSINESS STRATEGY . PLEASE BRING THIS TO NOTICE AND LET OTHER PEOPLE NOT SUFFER LIKE US .