[Resolved]  Indigo Airlines — Misbehaviour and Non Issuance of ticket already booked.

Address: Chennai, Tamil Nadu

Sir/Madam,

As I have booked flight from Chennai-Delhi through E-Ticket as on 12 January 2011 at 06:18 PM in Name of Dinesh Pandey, Sudha Pandey, Vinay Pandey, Gautam Pandey and on 23 January in the name of Girija Pandey through Indigo Flight 6E-285, Ticket No. Z89IAT-1 booked through Yatra Reference No: [protected].

As the above bookings are for Indigo Flight 6E-285 Chennai – Delhi, On[protected] we reached at airport around 08:45 AM but due to traffic jam at entrance of Airport where entry and exit is at single point, the car could not reach 15-20 minutes due to Police/VIP Visit, At last we try to get down with my Mother (Mrs. Girija Pandey) and Children we try to escort upto inside at check in point where I requested your booking office to provide a wheelchair for my mother to escort her upto inside at check in point. The person sitting at your office assured to provide and contacted other collegue / manager, I had informed him about my bookings for Delhi, He was asking here and there for wheelchair for 15 minutes and in end he was not able to provide one. Feeling helpless me and my children escorted my mother to the check in area with bare hands, where I produced my tickets for boarding passes, but your employee asked for luggage to be checked for X-rays and told me to come after that along with luggage. As short time I request Security Officer at X-ray for check my baggage first but 12 minutes are gone for all this. Again I came at your booking office for collecting my boarding passes along with my luggage as told by your employee but still he was not able to do so and asking other two female colleagues to free there desktops as he was unable to check my details on his own system they were stuck up for another 10 minutes in doing all this.

As he came back to enter the ticket of mine it was already 3 minutes late to enter, he was still unsuccessful for issuing me my passes and told me that it is late to board on flight, I requested to see the possibility because boarding announcements are still going on for the same flight, and asked the counter to inform the seniors for the matter going on as we have 70 years old to board on the flight as the announcements are still going on. But he replied that “we do not have any phone facility and numbers of senior here, and senior are not available for one hour” I asked him any office or any body is there to hear our problems, he directly refused saying that his seniors are not turned up for duty, other passengers shown me the office where Miss Ghoshiya sitting, I narrated all story and ask her inform about 5 passengers for ticket and boarding, she was not ready to listen anything, she was arguing that you are late now 10 minutes for check in, we could not do anything. I still shouted/ cried that its still 35 minutes left for Flight Departure, but she bluntly refused and said it is rules, we cant do anything. I convinced her to enquire front excutive for Indigo Airlines to whome we asked for wheel chair 7 at what time, he told her 9:20-9:25 AM. But still she did not help or listen anything else. Forward to this all the passengers gathered there to convince her but she again bluntly refused.

At last I asked her about her seniors and contact them to do something in our matter, after 20 minutes he came with 3 other executives having cup of Tea/Coffee in his , saying what is your problem? If you have not check in 45 Minutes earlier, we have no words to say anything, you go and buy other Ticket, we requested him to arrange in other flight of Indigo or issue any other Indigo flights ticket at other time, but he refuses to do so and told us to go outside and buy other flights ticket and comeback. He is chit chatting with other colleague and not ready listen from us anything.

At last I bursted my feeling regarding misbehaviors of Indigo Staff at Airport.

I travel a lot in Indigo Airlines these days but first time in my life I have ashamed of misbehavior, courtless, arrogant Indigo staff at Chennai Airport, where passenger reached Airport 1:30 Hrs before flight departure and could not board flight due to:

1. Indigo – not having any wheel chair facility for Old Men / Women.
2. No Staff available for wheel chair.
3. Front Office Executive accepted reporting time 9:20 AM and also requested for wheel chair infront of Asst. Manager Mr. Arun.
4. Indigo Check in Executives is trainee, not able to upload in time, they are not know how to operate systems of booking tickets etc.
5. Misbehavior with passengers by Indigo Staff i.e. Miss. Goshiya and Mr. Arun, their attitude is very shameful for Whole Indigo Staff.
6. No Availability of andy Senior Officers of Indigo at Airport for 1 Hr. and more.
7. Refusal of Adjustment of present tickets in next available flights.
8. I wasted Rs.
9. Insult in front of my Family, I staid helpless for almost 2 Hours Drama, and mental torture and shameful harassment by indigo Staff.
10. Non refund / Cancellation of flight tickets where 100% fault is of Indigo Staff.
11. Whole matter is in knowledge of Chennai Airport Staff.

In last Specially for Indigo Airlines and Indigo Staff that after all this I reached to Jet Airways Executive where most helpfulness, kindness shown with in 5 minutes in which my tickets for next flight of Jet Airways booked, a wheelchair provided for my Mother (Mrs. Girija Pandey, 70 yrs.) to escort her to Boarding Gate and into the flight without asking any help from them.

They have done all these things by seeing passenger condition, but Indigo nothing to do with passenger, but only money matter to them.

Again all my flight Details as follows:

1. From-To Flight Date Dep. Arr. Stops
Delhi(DEL) - Chennai(MAA) IndiGo 6E-281 02 Jan 2011 10:30 AM 01:00 PM -

Booked on : 25 Dec 2010 03:32 PM
THE ACCURATE reference number : FMN0C6N72MF
Airline PNR number : MYNMBE




2. From-To Flight Date Dep. Arr. Stops
Delhi(DEL) - Chennai(MAA) IndiGo 6E-281 02 Jan 2011 10:30 AM 01:00 PM -

Booked on : 25 Dec 2010 03:42 PM
THE ACCURATE reference number : FMN0C6NFX26
Airline PNR number : IYJVDG

3. From/To Flight Date Dep. Arr. Stops
Chennai(MAA) - Delhi(DEL) IndiGo 6E-285 05 Jan 2011 10:10 AM 02:50 PM Coimbatore

Booked on : 25 Dec 2010 03:47 PM
THE ACCURATE reference number : FMN0C6NMBOO
Airline PNR number : VY2BEB

4. From/To Flight Date Dep. Arr. Stops
Chennai(MAA) - Delhi(DEL) IndiGo 6E-285 24 Jan 2011 10:10 AM 02:50 PM Coimbatore

Booked on : 12 Jan 2011 06:18 PM
Reference number : FMN0CI1THVM
Airline PNR number : Z9CBEM

5. From/To Flight Date Dep. Arr. Stops
Chennai(MAA) - Delhi(DEL) IndiGo 6E-285 24 Jan 2011 10:10 AM 02:50 PM Coimbatore

Booked on : 23 Jan 2011
Reference number : [protected]
Airline PNR number : Z89IAT
Issuing airline: Indigo
IATA Number: 14363904


So I request you to look into seriousness of matter at Chennai Airport and otherwise I may look other options to Express my feelings.

Early Reply expected.