[Resolved]  Indigo Airlines — EXCESSIVE FORCEFUL CHARGING OF TICKET

I had a horrible experience while travelling on the Indigo flight on 08 JUL 2012. I am pasting below, the email and the complaint that I sent to the concerned people with the airline. That would shed light on the plight I faced.

Dear Sir/Madam,

My name is Hemant Yadav and I had a booking for 08 Jul 2012 from BOM - BLR and return from BLR - BOM on your flight number 6E 421 and 6E 422 respectively with reference number DHQSCB. The onward journey from Mumbai to Bangalore was pleasant and I had no issues with it but on the return flight I had to face many difficulties. As you know the Bangalore airport is situated much outside the main city limits I had taken a cab and had rushed to the airport for departure to Mumbai. I reached the Airport 55 minutes before the scheduled departure time and as I was in a big queue, by the time I came to the check-in counter the remaining time was 40 minutes to departure. The lady on the counter asked me to see the manager who was not present at the very moment. By the time I could see him, 5 more minutes were wasted and the manager said that as per policy I could not board the flight. I was shocked at this and the way he behaved was very very impolite.I am not sure of his name, but I think it was guru something. I was asked to see Naveen, again a customer relations manager to re-schedule my flight. He also said that now so much time has passed and that I cant be allowed to board, I will have to shell out another 5000 rupees to get the next flight scheduled at 09.40 PM. I was in a state of shock as these incidents happened. I am a regular traveller and I am a law abiding citizen. I knew for a fact that at the very first instance they could have considered the situation where in I was just 5 mins late within the policy of 45 mins before flight check-in.Also the way I was asked to run from pillar to post made it worst. After that I was forced to pay INR 4928 and got the next flight. The entire experience of travelling with Indigo had put me in a horrible situation. I would request you to kindly look into the same and if possible offer me the refund of the excess money that I have been charged unneccessarily.

For any further details please feel free to contact me on +91-[protected] or email me on mail.[protected]@gmail.com

Regards
Hemant Yadav


The email was sent on the 9th Jul 2012. I am still expecting a reply from their end..