[Resolved]  Indigo Airlines — Ticket Cancelled Money forfeited by airlines

Address: Howrah, West Bengal

Sir

I fail to understand under what sort of normal policy these Airlines have that a customer booking ticket and cancelling the same, why his money is not directly not refunded to his card a/c. The policy developed by them is always for your benefit and for the monetory loss of customer. They are keeping the public funds with yourself without any inetrest paid to them with intention of forfeiting the same if not used. Such sort of policy is not acceptable to me.

I once again request you to actions against these companies for laying down rules and regulations which is against the ineterest of public.Instead of returning money every time they allot a voucher number and if not used they forfeit the amount. They have forfeited my Rs 2729.00 and i seek help from regulatory auhtorities and also want justice as per eye of law.


I had been booking tickets and paying cancellation charges and funds kept to your credit shield a/c. Almost Rs 4000.00 appx has beenpaid as cancellation charges. The officer dealing with cancellation desk was saying that my voucher amount Rs 2729.00 will be forfeited and rest amount will be transferred to card a/c which is not acceptable to me


regards.......
Umesh Mishra