| Address: South 24 Parganas, West Bengal |
Hi,
I had a Indigo flight out from Kolkata to Delhi at 7:05 in the morning. I reached the counter 40 minutes prior to departure, understandably the lady at the counter told me that I could not check in anymore.
She mentioned that the check in closes 45 minutes prior to departure, and I have received a message about this, which incidentally I have not received.
After this she told me that I can take the very next flight out to Delhi at 11:45 by paying Rs 1500 extra, and sent me off to the reservation counter. The reservation counter told me there are no seats on 11:45 and there is one in the night at 8:55, and I have to pay Rs: 8000 + Rs 1500 extra for this flight.
This is because they have forfeited my ticket approximately 40 minutes before the flight took off.
I completely understand the policy behind 45 minutes time restriction, but that the airline should proceed to rob the customer of Rs 4500 and expect them to pay an excess o[censored]p to Rs 10000 is unacceptable. Especially if the people are stuck in traffic and unavoidable circumstances. To not give a basic refund on the ticket before the flight has taken off is extortion in my view.
Aruni Bhattacharya Was this information helpful? | 
My father name is peera saheb
we Booked his airticket from Bangalore to hyderabad on 19th of june trw Agent. name-(somesh bro's Booking Center) at Hyd Sanath nagar PNR number is (6e4duqcn),
Agent mob number [protected]
Due to emergency we cancelled the ticket trew indigo Callcenter on 18th of june the person informed that ticket is cancelled and 750 is charged for cancellation we agreed that,
But after the cancellation we walk to the agent he says there is no amount from indigo is credited to refund, , we had conversations several times but he says no such amount
plz contact the dealer and get our remaining amount refunded asap..
Regards
Syed moula
Mob no [protected]