| Address: Ludhiana, Punjab |
Dear sir
this is to bring to ur notice that how poor ur service has become if
the 7 year old child is travelling all alone in ur plane.
On 4rth june 2011, my daughter travelled from delhi to kolkatta via
flight no. 203, and my mother came to delhi airport to drop her, on my
surprise when she returned she told me that she was charged Rs1000/-
extra and was told that one of the crew member will always be there
to take care of the child. I thought "NO PROBLEM"
But the child when reached kolkatta she was not even ask glass of
water by anyone and accopaniing of any crew member was far of the
story. Even my child was hungry instead someone should ask her for the
food she asked for the cake of her own. Is this the standard o[censored]r
airlines????????????????? Why i was charged extra when already i am
buying a ticket o[censored]r airlines and i think its ur duty to give
efficient service when u see the 7 year old child is travelling or 70
year old man is travelling??????!!!!!!!
Now my query is on wat basis i was charged Rs1000/- and i[censored]r company
cannot deliver proper service then why the promises are made to the
customer. This is how u made fool to people to earn Rs 1000/- and then
give poor and service.
I am really surprised that the company can go to that extent just to
earn Rs 1000/- and create such a shameful reputation for themselves.
The on duty officer was Miss sakshi
Request you to reply to my mail in witten and expect justice to my query
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