[Resolved]  Indigo Airlines — mishandling of check in baggage which has lead to damage in the bag

Address: Mumbai City, Maharashtra

when I returned from Kolkata to Mumbai on 16th April, 2012 by Indigo 6E 324, seat no. 19E,Which arrived in at 2:30 pm, after collecting my baggage from the belt at Chhatrapati Shivaji Domestic Airport, I found my new bag 6E[protected] , SEQ - 0076, was torn and what I saw then I could'nt believe my eyes. I saw the loaders / porters just throwing the passangers bags from the Jeep directly on the belt which is very wrong. I unfortunately did not capture what I saw, This is how the staff with the airlines handle the passanger's valueables that we passangers pass on to you to take care with faith . I have informed about the damage done to my bag to the counter staff at the baggage counter who has also taken the photograph of my damaged bag and want the airlines pay the damage charges for my baggage at the earliest as the reason for the damage is because of the sheer negligence and laziness of your staff.

Thank you and regards

Yunus Salim Khan
Administrative Personnel
Royal Thai Consulate-General,
1st Floor, Dalamal House,
Jamnalal Bajaj Marg,
Nariman Point,
Mumbai 400 021.
Mobile: [protected]
Tel:[protected] Extn 105
Fax:[protected]