[Resolved]  Indigo Airlines — Non refund of taxes and levy of cancellation charges

Address: Mumbai City, Maharashtra

I booked ticket of the cited airlines in April 2010 and the details in this regard are as under:

Ticket number D416CF
Sector Mumbai to Chennai
Date of journey May 17, 2010
Flight 6E 191
Passengers Four
Base fare
Other charges & taxes & fees
Total ticket cost Rs. 2,004
Rs. 10,416
Rs. 12,420

Some time towards the beginning of May 2010, I decided to cancel three of the four tickets and contacted the airlines. They conveyed that apart from forfeiting the entire base fare
• Cancellation charges of Rs. 750 per ticket would levied
• The remaining amount (PSF+AFC+UDF etc) would not be refunded to me, but would be adjusted against any future ticket purchase

hence this complaint.

Firstly, it is not clear whether the levy of cancellation of charge by the airline is permissible as the base fare is anyway forfeited. Moreover, it is not disclosed in their website.

Further, the refusal to refund the other charges (PSF+AFC+UDF etc) is clearly illegal; this money belongs to the government / authorities and therefore upon cancellation of the ticket, the same has to be refunded to the customer.

I therefore request you to accept this complaint against Indigo Airlines and take necessary action.

Thanking you in anticipation.

Yours sincerely.


S. Manjesh Roy
104-A, Sunrise Apts
Raheja Vihar
Powai
Mumbai – 400 072