[Resolved]  Indigo Airlines — Harassment of passengers

Address: Mumbai City, Maharashtra

I am a serving defence personnel, my wife booked a return ticket from mumbai to delhi on Indigo airline PNR -W6P1DG and availed the defence personnel discount on her ticket, while her journey from mumbai to delhi was uneventful, her return journey was planned on 30 Aug, she reported to collect the boarding pass at 1500 hrs and despite her possesion of a valid dependent card issued by defence authorities she was refused boarding pass by the airlines employees, she also offered to pay the discounted amount on her ticket but rather than cooperating with the lone lady travelling they misbehaved with her and were very rude in handling the situation, ultimately she was forced to cancel her ticket and book a current ticket on the same flight which was double the amount of the original ticket. later she reached to collect the boarding pass she was refused the window seat stating all the seats were preoccupied which she later found out was a lie because half of the aircraft seats including window seats were vacant. While the callous behaviour of the airlines employees caused lot of inconvenience to the lady also it caused us money loss.. If there was such a rule it should have been brought out at the mumbai airport itself .