[Resolved] Indigo Airlines — Not allowed to board the flight

raja kamal

from Bhubaneshwar, Odisha

Feb 28, 2013

Address: Khordha, Odisha

I have booked one TWO-WAY ticket of Indigo airline for my urgent official visit to Delhi. It’s booking reference no is MWTQAN and date of journey is on 27.02.2013 on flight No.6E258 from Bhubaneswar to Delhi and return ticket on 2.03.2013 on 6E257 in my name: RAJKAMAL SWAIN. I reached Bhubaneswar airport 6.05P.M while departure of flight is 6:55 P.M. Although I was waiting near the desk. The lady on desk knowingly ignore me for around 10 minutes in pretext of doing something on her computer, then took my ticket print-out only to say that I am not allowed to travel because I came late . I requested them allow me since I am in time but, the lady on desk was much casual to make it delay .Instead the entire staff on the indigo desk started arguing with me uselessly and consume the time in the process till it was 6.20P.M minutes since I have to go Delhi urgently I literally beg them not to delay it further. Indigo staffs on check-in counter that particular day behave so unprofessionally, ruthlessly and uncivilized manner that , I was wondering on what basis the air-lines has kept these dumb : is it for their showy look to attract customer without training them how to behave with passengers and make things easier even in difficult times.
As the incident happen for around 20 minutes, I was watching helplessly all my fellow passenger were still in line near check-in counter for security clearance. Here these females on the counter not allowing me my boarding pass. So, ultimately I have to cancel my important travel and lost half of my two-way ticket money amounting Rs.14,056/-
Under the above mentioned circumstances, I feel it shouldn’t be the policy of a air-line to cheat and eat the customer’s money at the drop of the hat. Therefore, requesting you to refund my money, so that trust of people may remain on your airlines. And the same time I feel any air-lines should maintain some ethics to be called it is prestigious. should be kept in mind people fly not to see / argue with dumb female staff/air-hostess but to save time and make life easy more productive.
Your early response is solicited,
My mobile no is [protected]. Email: [protected]@hotmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sid_bosch

from Bengaluru, Karnataka

Dec 24, 2012

The Chief manager
Indigo Airlines
Bangalore

This is to lodge a complaint against Indigo Airlines for not allowing me to board the aircraft and for leaving me un-boarded, shell shocked, frustrated, baffled, puzzled and stranded at BLR airport in-spite of possessing the boarding pass.

The incidence occurred on December 6, 2012 for the flight no 6E123 leaving BLR for Lucknow at 3:50 PM. I checked-in timely; I was issued the boarding pass and my luggage was booked for destination on the said flight (Exhibhit-1). Subsequently, I proceeded for Security Check. Due to rush, I was not allowed to jump the queue. On sensing the delay in boarding and requesting the Security Personnel to jump the queue, I was advised to be in queue as they said and I quote “in case o[censored]rgency respective airlines rescue their bonafide passengers with boarding pass to facilitate entry into aircraft”. Thereafter, I reached the Boarding Gate only to learn that I was late and was left un-boarded. The airline staff neither helped me jump the queue at Security Check nor made any effort to reach me on phone in spite of the same printed on my boarding pass and thus its deemed availability in their records. At the boarding gate, the counterfoil of my Boarding Pass was stamped cancelled without any request for cancellation and my luggage was deplaned.

On approaching the Indigo Manager who was not available, the Indigo staff was requested for accommodating me on any of their next flights or endorsing me to other carrier to reach my destination Lucknow on time, Instead, I was advised for the only choice of buying another ticket at increased price. I felt compelled to buy another ticket from Indigo after paying Rs 5392 extra to the fare paid earlier.

I make the Airline accountable for this mess and demand compensation for the damages due to the incurred loss on my health and suffering from the trauma."

Details
Name : Siddhartha Srivastava
Booking reference nr. [protected]
Airline PNR : MW6GBE

Siddhartha
Senior Engineer - Bosch Limited,Bengaluru

sid_bosch

from Bengaluru, Karnataka

Dec 28, 2012

@indigo : reply on Priority

Amitesh Kumar Amar

from Mumbai, Maharashtra

Sep 19, 2013

Dear Sir,

I have booked Air Ticket from Ahmedabad to Lucknow on[protected] for Two adults and one infant (1.5 yr old )with PNR - B25END. But when we came for check in on[protected] at Ahmedabad Airport, Your officials didn't allow infant (1.5 yr old) to board as we could not produce DOB cirtificate. Thereafter we have to take fresh ticket for infant even less than 2 yr old with new PNR-E23RRN. Also Swipe machine not working there and i have to take CASH from outside ATM and they have also not provided E-Ticket.

Now, i request you to provide E-ticket booked for PNR- E23RRN in the name of Ms. Uditi Roy on my e-mail ID:[protected]@gmail.com as we have to claim for reimbursement from my bank as we are on official toor.

Please do the needful and also request you to advise your officials to be little practical while working as we we had faced huge problem while travelling first time in Indigo Flights.

Thanks & Regards
Amitesh Amar
emal Id: [protected]@gmail.com