Comments
Your Reference No. BNFPDB.
E-Ticket for chennai to Delhi was booked on 11.04.2008 for journey on 16.04.2008.
The same was cancelled on 16.04.2008. The refund due on this account amounting to Rs. 3349/- (Rs. 4099-750 cancellation charges) is not found credit to my card statement. Kindly do the needful to credit the amount without delay.
E-Ticket for chennai to Delhi was booked on 11.04.2008 for journey on 16.04.2008.
The same was cancelled on 16.04.2008. The refund due on this account amounting to Rs. 3349/- (Rs. 4099-750 cancellation charges) is not found credit to my card statement. Kindly do the needful to credit the amount without delay.
Dear sir, ma flight is on 6.40am on 25th of august and i reach the report counter at 6.16am due 2 some taxi probs.bt they refuge 2 let me in even without ma luggage...cn't u atlis consider for 5 or 10 mins.??? i nyd u 2 giv me an explanation abt why u cnt even consider for 5 to 10 mins...and moreover, they refused even 2 refund some amount...i usualy usd 2 go by indigo everytime n it never hapen like this before...this is the first time that they dnt giv even consideration...i'm a student so can u plizz look into the matter n reconsider it...i'l b grateful to u i[censored] refund the money....!! hope you'll chek it n clear everything..i'l b hoping for that,,thnxxx... yours sincerely, ndanthailiu gangmei PNR-R78LCL MOBILE NO.[protected]
I purchased a ticket bearing PNR no. A2HYLX from INDIGO Airlines on 01/6/2009 at Rs.2230.00 and cancelled the same on 03/8/2009. The Airlines did not give me any cash or card refund and instead they kept the refund amount Rs.1480.00 (RS.2230.00 -750.00) as ‘’ credit shell ’’under their control for future booking within one year. I rebooked a ticket on 03.8.2010 at Rs.3782.00 bearig PNR no.M6SQBE by using credit of Rs.1480.00 & cash/card of Rs.2302.00. and cancelled the same on 11.9.2010. The Airlines has refunded me Rs.1552.00 (2302.00 -750.00) instead of Rs.3032.00 (Rs.3782.00-750.00) . The matter has been brought to the notice of the INDIGO Airlines and the Airlines has informed me that the amount Rs.1480.00 can not be refunded as the same has expired after completion of one year.
I do not agree with the decision of the INDIGO Airlines as the same are contrary to the citizen charter. Because I have already used the credit amounting Rs.1480.00 within one year for purchasing the ticket bearing PNR no.M6SQBE and therefore it did not expire. Further this amount Rs.1480.00 has been merged with the total ticketed amount (Rs.3782.00) of M6SQBE and losses its separate identity. When the PNRno.M6SQBE is cancelled, the refund is to be granted on the total payment of the Itinerary-M6SQBE minus the calcellation charge.
The Kingfisher Airlines (erstwhile Airdeccan) in a similar case refunded me the total payment of the Itinerary (PNRno. BLULLA) where ‘credit shell’ was used during booking but losses its time limit during cancellation.
So the INDIGO Airlines is bound to refund the total payment amount minus the calcellation charge (Rs.3782.00 – Rs.750.00) of the Itinerary –M6SQBE at the earliest.
Ashoke Thakur Chakraborty
E-mail:- [protected]@hotmail.com
I do not agree with the decision of the INDIGO Airlines as the same are contrary to the citizen charter. Because I have already used the credit amounting Rs.1480.00 within one year for purchasing the ticket bearing PNR no.M6SQBE and therefore it did not expire. Further this amount Rs.1480.00 has been merged with the total ticketed amount (Rs.3782.00) of M6SQBE and losses its separate identity. When the PNRno.M6SQBE is cancelled, the refund is to be granted on the total payment of the Itinerary-M6SQBE minus the calcellation charge.
The Kingfisher Airlines (erstwhile Airdeccan) in a similar case refunded me the total payment of the Itinerary (PNRno. BLULLA) where ‘credit shell’ was used during booking but losses its time limit during cancellation.
So the INDIGO Airlines is bound to refund the total payment amount minus the calcellation charge (Rs.3782.00 – Rs.750.00) of the Itinerary –M6SQBE at the earliest.
Ashoke Thakur Chakraborty
E-mail:- [protected]@hotmail.com
Myself : Mahesh Kumar Dora
Indigo Airlines, the worst airlines I have ever seen, I will share my worst experience with you all passengers. I purchased my air ticket at 2:15 and I boarded at 3 o clock to the bus, as the traffic was high, I called the Indigo people stating that I will be reaching little bit late, please make an exception for me as I am having a medical emergency as my aunt was in the ICU. The passenger boarded at 5:15 and I reached at 5:20, and I requested them to make me an exception, but the ground crew member who used to handle the position at evening shift behaved me in such a way that, I was shocked. Even I begged on my knees in front of them, but the lady hostess was doing her duty and told me that nothing can be done.
I then spoke to someone else in Indigo, she was a hostess who was issuing the Air Tickets. I requested her also to please consider my situation and make me an exception, she told me that she will allow me reaccomodation in another flight in the morning, but I have to pay 1800 Rs for that. I was fine with the terms she said, and she referred me to next cabin crew member, I was just waiting for my turn to talk to the crew member, when I requested her, she told me the additional fare rate, I was fine with the rates and asked for 1 and half hour time pay the amount. First the crewmember refused me and said that she will not be able to wait. But after requesting her, she talked to someone else and said that as my Flight has boarded I can, t reaccomadate to the other flight. I know it is something technical terms, which I also din, t understood at that moment. My flight number was 6E-343 AND TRIP ID WAS [protected].
Does the rules are more important than life taking situation. I know what I am paying for the delay of 5 minutes.
I know you Indigo people are going review this and going to delete all these stuffs. but does not matters I have given all these information to show you all people the images of your poor Customer satisfaction. As I am Software engineer I bet you people this article will be found within few days in all the forums.
Indigo Airlines, the worst airlines I have ever seen, I will share my worst experience with you all passengers. I purchased my air ticket at 2:15 and I boarded at 3 o clock to the bus, as the traffic was high, I called the Indigo people stating that I will be reaching little bit late, please make an exception for me as I am having a medical emergency as my aunt was in the ICU. The passenger boarded at 5:15 and I reached at 5:20, and I requested them to make me an exception, but the ground crew member who used to handle the position at evening shift behaved me in such a way that, I was shocked. Even I begged on my knees in front of them, but the lady hostess was doing her duty and told me that nothing can be done.
I then spoke to someone else in Indigo, she was a hostess who was issuing the Air Tickets. I requested her also to please consider my situation and make me an exception, she told me that she will allow me reaccomodation in another flight in the morning, but I have to pay 1800 Rs for that. I was fine with the terms she said, and she referred me to next cabin crew member, I was just waiting for my turn to talk to the crew member, when I requested her, she told me the additional fare rate, I was fine with the rates and asked for 1 and half hour time pay the amount. First the crewmember refused me and said that she will not be able to wait. But after requesting her, she talked to someone else and said that as my Flight has boarded I can, t reaccomadate to the other flight. I know it is something technical terms, which I also din, t understood at that moment. My flight number was 6E-343 AND TRIP ID WAS [protected].
Does the rules are more important than life taking situation. I know what I am paying for the delay of 5 minutes.
I know you Indigo people are going review this and going to delete all these stuffs. but does not matters I have given all these information to show you all people the images of your poor Customer satisfaction. As I am Software engineer I bet you people this article will be found within few days in all the forums.
Very Well said
Dear Sir / Madam,
I had horrible experience with indigo airline.My friend who was suppose to catch his flight from Delhi to Dubai on July 22 2012 with indigo was not allowed to board the flight by immigration officials as he did not have immigration check not required stamp not there on his passport as a result the flight had to leave him behind which is fair enough.But my anguish is the immigration officials informed the indigo ground staff about all this ,so the staff should have cancelled his ticket right there and there for refund or given him credit for the same.but they did not do any thing.When i went to indigo office for the same the manager was helpful at all and did not hear me out .In short i was not allowed to use my rights as i customer.I would appreciate if some one from indigo could sort out this matter for me if they really want to stay in business.my contact is [protected] Mumbai.
I had horrible experience with indigo airline.My friend who was suppose to catch his flight from Delhi to Dubai on July 22 2012 with indigo was not allowed to board the flight by immigration officials as he did not have immigration check not required stamp not there on his passport as a result the flight had to leave him behind which is fair enough.But my anguish is the immigration officials informed the indigo ground staff about all this ,so the staff should have cancelled his ticket right there and there for refund or given him credit for the same.but they did not do any thing.When i went to indigo office for the same the manager was helpful at all and did not hear me out .In short i was not allowed to use my rights as i customer.I would appreciate if some one from indigo could sort out this matter for me if they really want to stay in business.my contact is [protected] Mumbai.
My name is Sonali Nandi Bose. I had booked a ticket from Indigo Airlines for travel from Delhi to Kolkata on 19th April 2013 and a return journey from Kolkata to Delhi on 21st April 2013. My PNR is SRCMDN. I cancelled the ticket and had requested for a refund on 17th April 2013. Till today(07th May 2013), I have not received the refund of Rs. 16013=00(Rupees Sixteen thousand and thirteen only). I had requested for a Transaction ID from Indigo as they claim that they refunded the money on 23rd April 2013. Indigo could not even provide me with the Transaction ID. Every day I have been calling them up and following up with Indigo, but everyday they are asking for next 24 hours. I am really harassed by this and I request to take necessary action so that I can get back my refund.
Regards.
Sonali Nandi Bose
Regards.
Sonali Nandi Bose
i booked a ticket with reference KUD7LS and by mistake i miss understood the date of booking as date of journey.therefore, i re-planned the flight. But i came to know that i re-booked the same flight dated[protected] and it took rs.3000 as changing charge, but actually there was neither change in flight nor on the date of travel i.e. the ticket was re-booked on same date and in the same flight.when i complained this to the customer care they said this is a normal case and only rs.2000/- can be refunded(i got rs.2000/- refunded).i just wanted to know can't i get full rs.3000/- as refund or not.
Mr sudershanrao kanukurthyIndiGo Flight(s) Date Departs From To Via Flight Dep Terminal Arrives28Sep14 5 : 05 PM Hyderabad Bhubaneshwar 6E 264 6 : 35 PM 29Sep14 10 : 15 AM Bhubaneshwar Hyderabad 6E 263 11 : 50 AM Booking Reference Status Date of Booking Payment StatusY5UZRS CONFIRMED 26Sep14 Approved Price Summary Contact InformationAirfare Charges INR 15, 048 .00 Government Service Tax INR 745 .00 Passenger Service Fee (PSF) INR 380 .00 Clear The Air (LCRD) INR 100 .00 Convenience Fee (CCF) INR 100 .00 Total Fare INR 16, 373 . 00 Address : 8-3-680/102 Prabhavamansion YRGudaPhone : 91*[protected]Alt Phone : 91*[protected]Email : [protected]@gmail.comNote:Please treat this as a valid invoice for the purpose of service tax. PSF/UDF/ADF are collected on behalf of Airport Authority of India (AAI). International : Tax on passenger transport is collected @ 12.36 % with an abatement of 60% (inclusive of education cess and secondary and higher education cess). In case of continuous journey, applicable service tax is collected on the whole journey, if the passenger embarks from India. Domestic : Tax on passenger transport is collected @ 12.36 % with an abatement of 60% (inclusive of education cess and secondary and higher education cess). On other services, service tax is collected @ 12.36 % with an abatement of 60% (inclusive of education cess and secondary and higher education cess). Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable). Services : Hyderabad - Bhubaneshwar Bhubaneshwar - HyderabadMR sudershanrao kanukurthy ECHK ECHK Terms and ConditionsMust Read:We recommend you check-in AT LEAST 2 Hours prior to departure for domestic sectors and AT LEAST 3 Hours prior to departure for international sectors. Please obtain your boarding pass from Check-in counter, 75min (international sector) / 45min (domestic sector) prior to departure. Failure to do so will result in your booking being cancelled and the fares and surcharges retained. Report early for hassle free check-in. Boarding gates close 30 minutes prior to the scheduled time of departure for domestic sectors and 45 minutes prior to the scheduled time for international sectors. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges. Free baggage allowancefor all pieces combined is 15kg (Domestic) / 20kg (International) checked baggage and 7 kg (only one piece, measuring not more than 55 cm X 35 cm X 25 cm) cabin baggage. Free checked baggage allowance for travel to and from Dubai and Muscat is up to 30kgs per adult and child. This allowance does not apply to infants. For all international flights, we accept USD/GBP/EUR or the currency of destination (except INR) for on-board purchases. INR up to denomination 100 is accepted on Kathmandu flights. This is as per Indian regulations. For on board purchase on all flights, due to security measures, we dont accept any credit/debit card.For Infantsvalid birth certificate is required. General:Check-in at www.goIndiGo.in is available. This option is for cabin baggage only. Not available for customers with infants or groups. Changes/cancellations permitted more than two (2) hours prior to scheduled departure (four (4) hours for international sectors) with payment of change/cancellation fee and difference in fare if applicable. A security search is compulsory.A valid photo id is required for each person travelling. For foreign nationals, only passport will be considered as valid photo id. For detailed terms and conditions, log on to www.goIndiGo.inCheck Your Flight Timings: To know flight status on the day of departure, contact our 24 X 7 call centre departure, contact our 24 X 7 call centre or logon to our website or mobile website, or send an sms to 566772 in the following format: "ST[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).Passengers going to UAE/ Oman from India on tourist/ employment visas require an 'OK TO BOARD' comment in their PNR. Please check with your visa issuing agency.Name changes are not permitted on your booking.A selection of vegetarian & non-vegetarian paranthas, sandwiches, flavoured cashew nuts, cakes, potato sticks, samosas (veg. only) & cold beverages may be purchased on board.LED / LCD TVs of more than 39" in size will be charged. Refer to www.goIndiGo.in.This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.inFlight schedules are subject to change and approval by authorities.IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.Hot Food and Beverages shall not be served on short sector flights.Due to airport security regulations, no Hand Baggage is allowed on any flights from Jammu and Srinagar airports.Terminal Information:International Terminal Information: For international flights, IndiGo will operate from the following terminals airports: New Delhi - Terminal 3, IGIA; Mumbai - International Terminal, CSIA; Dubai - Terminal 1, Dubai International Airport; Bangkok - Suvarnabhumi Airport; Singapore - Terminal 2, Changi Airport; Kathmandu - Tribuvan International Airport; Muscat - Muscat International Airport. Chennai - International Terminal, Chennai International Airport; Hyderabad - International Terminal, RGIA; Kolkata - Terminal II, Kolkata International Airport; Kochi - International Terminal, Kochi International Airport and Trivandrum - International Terminal, Trivandrum. Indigo flights from Delhi to Singapore departs from Terminal 1D. In case a passenger is arriving into Delhi from a country other than India and is further booked on a Delhi to Singapore flight, he/she must make their own necessary visa arrangements for transit within Delhi since there will be a change of terminal upon arrival into Delhi(i.e. from terminal 3 to terminal 1D). Flight Delays Reschedule or CancellationsAt any time after a Booking has been made, we may change our schedules and/or cancel, terminate, divert, postpone, reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control, or for reasons of safety, or for commercial reasons. Circumstances beyond IndiGo's control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest etc. If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours (depending on the length of the journey), a Customer shall have to right to choose a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost (subject to availability); subject to the requirements under the local laws of the country in which the flight has been cancelled, rescheduled or delayed. In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, such Customer shall have the right to choose to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability; or to remain at the transit station and accept a partial refund for the portion of the flight not completed; or to return to the point of origin and receive a refund; or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost subject to availability. We strongly recommend all Customers to provide correct phone and email address, to enable us to inform of flight delays or cancellations in unforeseen cases. Customers who have not provided valid contact information at the time of Booking may not be entitled for any compensation. Contact our call centre[protected] or +[protected] if you have any queries. INTERGLOBE AVIATION LTD.(IndiGo), Global Business Park, Gurgaon, Haryana, India.Booking Reference: Status: Date of Booking:Y5UZRS CANCELLED 26Sep14 IndiGo Passengers(s)Name Flight/Seat # 1 . Mr sudershanrao kanukurthy Price Summary Contact Information Total Credit INR -, 13, 173 . 0000 8-3-680/102 Prabhavamansion YRGuda 91*[protected] 91*[protected] [protected]@gmail.com IndiGo Information If your booking was made online and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days. Refunds of American Express Cards may take longer if the cancellation is within 21 days of the date of booking. If your booking was made online and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within 1 year. Such bookings can be made online through your registered user account (if the booking and cancellation were made from the account) or at the IndiGo Call Centre.If your booking was made at the Call Centre or Airport office, a reservations credit shell for the balance amount will be created by default. In case you need a refund, please contact our Call Centre.If your booking was made through a travel agent, please contact the travel agent for the refund.
The ticket was booked and cancelled on[protected] and refund is not received till date card issuer is collecting charges on the amount. There is no response to the repeated complaints on the company's website please arrange for early refund of the amount
The ticket was booked and cancelled on[protected] and refund is not received till date card issuer is collecting charges on the amount. There is no response to the repeated complaints on the company's website please arrange for early refund of the amount
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+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
reservation number:BGMEAW