[Resolved]  Indigo Airlines — schedule of timing change without any information

Address: Maharashtra

RESPECTED SIR MADAM,



I DINESH DONGARE HAD BOOKED A TICKETS FOR GOA IN MAKE MY TRIP ON 7TH OF APRIL 2012 AND RETURN DATES IS 11TH APRIL.
FIRST OF ALL WHEN I HAD BOOKED THE TICKET U HAD NOT GIVEN ME THE TICKETS IMMIDIATELY FOR GETTING MY OWN I HAD TO CALLED TWICE THRICE THEN I HAD FIGHT FOR THE CUSTOMER CALL PERSON THEN HE GIVE ME SOME STUPID ANSWER THAT THE INFANT IS NOT INCLUDED IN THE TICKET AND IN THE TICKET INFANT IS INCLUDED..
THEN HOW ALL I GOT THE TICKET IN 15 DAYS THANKS FOT THE EFFORT,NOW I GOT A MESSAGE FROM INDIGO AIRLINES THAT U R FLIGHT IS RESCHEDULE ON SAME DAY BUT TIMING IS OF 3.15PM NOON.NOW MY SITUATION IS I CANT TAKE ANOTHER TICKET DUE TO THE CHARGES WHICH WILL BE 4 TIME GREATER THAN THE ACTUAL TICKET.......... THIS IS THE WAY YOUR PEOPLE GET SERVICE TO THE CUSTOMER RELATED TO THEIR PROBLEM.I HAD TO ATTEND THE MARRIAGE AT AROUNG 2.30PM IN PONDA NOW IT IS DIFFICULT FOR ME TO ATTEND BECAUSE INDIGO HAS RESCHEDULE THE TIMING AT 3.15 PM ARRIVAL,WHICH IS DIFFICULT TO ATTEND THE MARRIAGE. MY INVOICE NO IS NF[protected].
SERVICE TAX NO AADCM5146RST006
AND FLIGHT DETAILS IS INDIGO 6E 181 MUMBAI T O GOA TIMING IS APRIL 12 12.25 HRS .....
I HAD CALLED 5 TO 6 TIMES TO MAKE MY TRIP THEY R NOT ANSWERING AND THEIR CUSTOMER PERSON ARE USELESS.AND WHEN I HAD CALLED THE INDIGO PERSON HE IS REALLY SUPPORTIVE I HAD TOLD TO HIM THE I SHOULD GET THE REEMBUSEMNT OF THE DELAY OF 2.45 MIN HE TELLING ME THAT IN YOUR AIRFLIGHT INSURANCE IN TATA AIG IT WALID FOR WHOM WHOSE DELAY IS MORE THAN 3 HOURS AND WHERES I HAD RECEIVED THE INSURANC FROM APOLO MUNICH IT IS CLEARLY WRITTEN U WILL GET THE 1K FOR 1 HOUR EACH PERSON.WEN I HAD DISCUSS THE ISSUE WITH INDIGO PEOPLE THEY ARE TELLING ME TO CALL TO MAKE MY TRIP .............................................WHEN I CALL MAKE MY TRIP THE CUSTOMER PEOPLE ARE NOT ATTENDING THE CALL REDICULOUS . I HAD TOLD HIM TO ARRANGE A NEW TICKET FOR AROUND 1.PM FOR OTHER FLIGHT HE IS NOT GIVING ANY RESPONSE.


I M REALLY FED UP I HAD DECIDED TO GO FOR THE CONSUMER FORUM AND LODGE A COMPLAINTS AGAINST MAKE MY TRIP AND INDIGO AIRLINES FOR NOT CO=OPERATING WITH ME TO SOLVE MY PROBLEMA AND GET MY REEMBUSEMENT FEE.




THANKING YOU
DINESH DONGARE ([protected]
SECTION ENGINEER