[Resolved]  Indigo Airlines — unnecessary payment of cancellation and allocation charges

Address: Maharashtra

I want to lodge a very serious complaint against indigo airlines. We reached mumbai airport at7 40 for our 8:36 flight to Delhi. We checked in at 7:52. After that we went on the washroom and bought water and stuff and reached the game at 8:15 to which we were told that the flight has left. We have to pay 4900 as cancellation and reallocation charges which is so ridiculous. Why should we pay both cancellation and reallocation charges on a refundable tick first of all and secondly even though we checked in on time, there was no announcement no final call msg or call at the airport which is the norm in all airports