| Address: Vadodara, Gujarat |
I have booked a Ticket through Indigo Airlines from Vadodara to Delhi (10th Nov'2010) for my parents through my Credit Card. Booking reference no. is P9BYDB. At Airport, I showed the Ticket and Credit Card to the Ground staff and they confirmed that the booking is fine and we can proceed. My parents went inside the Airport and later, the staff denied them for issuing the Boarding Pass and started demanding the Credit Card. It took me some time to come back to Airport and by that time, the boarding was closed. The Ground staff behaviour with my parents was horrible. They were talking to 58 year old person with the maximum pitch of voice and threathend them that this is a fake ticket and is a fraud. When I came back and caught hold of the person whom I showed the ticket & Card, all of them got silent and having no choice, paid me back the Ticket amount. This caused major Physical and Mental Stress to my parents, there onward train was missed and above all, there was lot of embrassement in front of the entire Airport. Now again I booked ticket for them for 12th Nov 2010 (Booking Reference O9D9AC) from the same Airline and this time I gave Credit card to them toi avoid any similar issue. But to my surprise, this time no one even asked for it or any reference from them. Now this is something unusual and shows double standard of Airline at the same Airport within two days. I want the Airline to take Action against the Culprits so that this does not repeat with any other Customer, specially the senior citizen. Was this information helpful? | 
