[Resolved]  Indigo Airlines — non-accommodation "red" in their other flights due to their delay

Address: Vadodara, Gujarat

Dear sirs,
I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for
my wife,Sarada Chari on travel date 26.5.10.I was issued an e-ticket
Vadodara-Mumbai,6E210,26.5.10,PNR No G3ZPCE &
Mumbai-Hyderabad,6E258,26.5.10, PNR No M35CAC.It was a single e-ticket with
referred PNR nos.On travel date I was informed by Indigo that the flight
scheduled from vadodara is delayed with revised departure time as 13.50 hrs
instead of 12.0 hrs.This revision made it clear that it was impossible for
my wife to catch connected flight from Mumbai for Hyderabad.On talking to
Indigo on toll free number,I was told that they can not help for
accomodating the passenger in some other flight and the ticket shall carry
cancellation charges of Rs 750/= per trip.Indigo viewed the ticket as two
different tickets as there were two PNR nos.I had not noticed this,since I
was assured of my comfort while booking thro'makemytrip.It was thoroughly an
inconvenient experience especially for a lady travelling alone.Due to
urgency of travel I was left with no choice but to cancel the Mumbai-Hyd
sector with applicable cancellation fee of Rs 750/= and had to book her
again with fresh ticket on 27.5.10,by 6E258,Mum-Hyd,PNR M35CAC paying
additional differential fare amount of Rs 3948/=It was an
unpleasant/inconvenient experience for my wife who had to compulsarily stay
over one night at Mumbai to effect the important travel.
The very purpose of planning a travel and booking much in advance thro a low
cost carrier was totally beaten down,finally making the travel,a high cost
one.Kindly look into the matter and explain me as to why a passenger should
undergo this trauma and why should a cancellation fee charged and additional
differential fare charged when the connected flight of other sector is of the same airline?What difference does it make whether one PNR or two PNRs when the carrrier airline is same?Where is the passenger's fault if the flight is delayed and connected flight is missed?In all I had to shelve additional amount of Rs
4698/=for no fault of mine(3948/=+750/=).Why I am not entitled for refund of
this amount?
This was the first time i booked thro' makemytrip thro' net and above was my
experience.I have to think twice before booking in future with YOUR
combination!
Thanks and regards
R R Chari
husband of passenger Mrs Sarada Chari
Vadodara
mail id:ramprasad.[protected]@gmail.com