It was sunday date 22 November 2009. My brother booked 8 tickets of "ajab prem ki gazab kahani", show time was 6.45 in INOX, City. When I was entering in theater Guard checked my pockets, there was just 4 peanuts (ground nuts) in my pocket. Guard say me to leave these nuts but I promise him that I will not eat it in theater and began to climb ladder of escalator. Suddenly after 3 ladders some thing stucked in my elbow and I was lucky that I was not fall down and harmed becasue escalator was running. You know what was stucked in my elbow, it was manager who pull me from running escalator for just 4 peanuts. When I asked him for his misbehaviour, he started shouting on me. He say that what type of hospitality you are expecting by paying just only Rs. 115-120 (just count we were 8 person (100+15)+10.3%*8=1014.76 i.e. 1015). I say him that I am customer not you are, how can you talk to me in this manner. He say that we see many customers here so what, we slaps these customer with shoes. I challenged him to slap me, then he threat me to cancel my ticked. Then my brother came there and say me to leave all that and enjoying the movie.
Now see that what type of Hospitality provided me by the management:
1. When I entered in hall another person was sat on my seat. I call the peon and ask him for my seat. He take 15 minutes in all that.
2. In interval I go to buy some samosas and kachoris, and coffee, cold drinks etc. The charges for all that was too high and in taste these were zero. Kachori and samosas are tasteless and too cold and quality of material was also not good. In coffee there was no coffee powder and it was also tasteless.
3. After "The End" when we were going through exit ladders there were too much dirt and water was also spread there. No lighting arrangement.
So Jaipurites I will suggest you to not to go to INOX, City Plaza, Jaipur with your family. I think it was my worst experience to watch a movie in a theater. I think single screen are better in providing facilities with sufficient charges, good food quality and more freedom to bring foods from outside and wide range of food.
Multiplexes will not run for more days because of mini theaters at home, mini theater in malls with a capacity of 10 to 30 seats and more freedom. Whenever we enteres in a Multiplex guards checks our pockets, children bags and other carriage, we feel like a thief or terrorist.
I decided to not to go to INOX in future, Because there is no value of customer. Customer is nothing for them. The Manager of A national level multiplex chain behaves like that can you expect it? I think there is no proper system in INOX to give training to their senior staff. If their senior staff is behaving like that than you can expect what type of behaviour from their junior staff.
Aug 14, 2020
Complaint marked as Resolved 
I also faced the same issue. However i need to complain to them online. What is the e-mail id? I do not remember the exact ticket details but i need to complain first.
I will also join you if you want to complain.
Regards,
Yogesh