Indian Oil Corporation [IOC] Complaints & Reviews

My domestic gas cylinder registration no:2704 with MJV Indane Gas Agency.We have booked on 1st Dec 2010 but until 4th Jan 2011 gas was delivered.On enquiry I was told that the gas registration was cancelled due to delivery man Mr.Vellasamy was on vaction.I requested frequently and after great struggle it waas delivered on 7th Jan.

We tried to contact IOC through the website and could not reach since they have modified the website stating tha'" to dail just dial number.If you telephone Just dial,they are asking as our mobile number to send telephone number.If we ring this number, the IOC did not respond.These tactise all made to fool customers.
What we want is as follows:The Indane gas receipt should contain following telephone correct and genuine telephone numbers of 1.Particular company telephone number and emailId,2.IOC gas complaint officer number.3.Toll free telephone which is to be correct.The existinr Toll free number appeared inthe receipt[protected] is wrong.
The Emergency service number is not responding and no one picking up

Dear Sir,

I wish to advise you that i am presently working at Mumbai. I have recently joined after getting transferred from Ahmedabad.
I was having Pipe Gas facility at my previous place so i did not have a gas connection. I was allotted company's flat at Nerul, Navi Mumbai. I contacted the nearest Indane Dealer, whose details are given below, for buying a new gas connection.

Anushka Indane
Nerul West
Navi Mumbai
Date of Contact 10/01/2011 Name of Contact Person : A lady whose name not displayed

The dealer advised me the expenses and procedure for obtaining a new connection but to my utter surprise, i was also advised that Purchase of Gas Stove worth Rs 1800/- is compulsory. This is contrary to the company guidelines and also against MRTP, whose notice, is also incidently displayed at the above said dealers showroom. On asking the rationale of the notice displayed, i was advised that notice is old and defunct and shall be removed soon.



I request you to immediately intervene and take up the matter with the dealer.



I expect a suitable response from you at the earliest so that i shall be able to obtain a new connection.



Thanks



Vivek Wahi

[protected]

I am customer of Indane gas, on 12 Dec. 2010 hawker of VIKRAMADITYA GAS AGENCIES, SHAHGANJ, AGRA supplied gas cylinder. The gas was leaking from cylinder. I had repeated complaints at the gas agency but the man came replace some gasket. But the gas was still leaking then agian I had complaints. Till taoday no one come from gas agency come. If any mishappening or accident then who is responsible.
SUNITA SINGH,
BODLA HOSPITAL, SHAHGANJ, AGRA

Dear Sir(s)

Sub : Complaint on non-supply of refills:

Ref : (1) My Consumer/Customer/Service No. 75085 / Name of Consumer : RP Raman:
Ref : (2) My Refill Request Booking Reference No. 8861 dated 19th November 2010:
Ref : (3) Indane Gas local (Indore) customer care No.[protected] not attending the calls:

Dear Sirs,

Indore Indane Agent: Sundaram Gas Company, 3116/E, Sudama Nagar, Indore (MP) is continuously perennially posing all sorts of mental tortures to Indane Domestic Gas customers by wantonly deliberately not supplying/delivering the refills for the past over two months. You may kindly consider this by the booking request given by me, as referred to above, on the 19th November 2010. This means it is already over 50 days that I am made to wait for (in fact, long for)????!!!! Many such customers are over 60 days due to be supplied with!!!!!!!!!!!!!????????

This gets proved by the newspaper articles regularly published by the local (Indore) newpapers, one of which had appeared in Nai Dunia, yesterday (9th), which may please be referred to (the previous one appeared was Sunday (2nd)). Also you may please refer to other such newspapers (Dainik Bhaskar-Indore), etc.

Even Indane Indore local customer care number, as referred to above, is not responded by. Meantime, there is no stoppage on selling through black-market for the price ranging from Rs 500/- to Rs. 750/- to Rs. 800/-. The black-marketers spread the fear of non-availability to continue through the legitimate way for good many months to come and that, the black-market purchase price will go over Rs. 1000/-.

It is for anybody's guess that, this agent is awaiting the expected price-increase to be announced by the Government, so does he do the clandestine stocking of the supplied refills by Indian Oil. Further, there should not be the denial that, he is selling the domestic refills to marriage gardens, other parties, three- & four-wheelers etc.

This is not the first time, this agent is doing such acts continuously since he has been entrusted with this agency by Indian Oil.

The pathetic situation is that, Indane Indore local authorities are well aware about him and his intentions as such, but they do not care to take any action on him for reasons best known to him.

Under the circumstances, it has become a big question in every customer's mind as to how to deal with this agent and also how to cook the daily foods.

Hope you will give a due consideration to this email and clear out this stalemate situation immediately.

Thanking you,

R P Raman
203, IInd Floor, "Vedant Apartment"
94/A, Dhanwantri Nagar
Rajendra Nagar Main Road
Indore[protected]MP)
Mobile: [protected]
Email: [protected]@forcemotors.com
Email: [protected]@gmail.com

Sub.:Non-booking of Gas Cylinder
========================

Consumer No.P-01263
Dealer's Name - The Pioneer Cons. Co-Op Stores Ltd,
1, Dutta Para Lane, Bhadrakali, Hooghly, WB

Dear Sir,

I have booked for a LPG domestic cylinder refilling on 14.12.2010 which was delivered on 10.01.2011.

In the meantime my standby (second cylinder) also got exhausted on 03.01.2011 and consequently I tried to book for the second cylinder but the dealer refused to book as they informed me that unless I receive the previous one, no such booking will be taken.

After receiving the first cylinder (as mentioned above) they are still reluctant to book for the second cylinder and contradicting from their previous information. Now, they are conveying to wait for another 7 days to get my chance to book for the second cylinder.

It is needless to say, this exorbitant delay is too much for me to tolerate at this age of 72.

So, please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for last one year.

Thanking you,

Yours faithfully,
Pulak Kumar Mukherjee
28/5, Raja Peary Mohan Road,
P.O. Uttarpara
Dist. Hooghly
Pin - 712258.
Ph:[protected]
Mob:[protected]

Dear Sir,
This is to request you to kindly get the matter resolved at an earliest as I have agas connection from your dealer M/s. Narain Gas Service,Purania Chauraha,Aliganj,Lucknow,
I have made booking for the gas cylinder on 3/1/11 and the agency people assured me that they will delivering the cylinder within 5-6 days,but sorry to note that till date I haven't yet recieved the same and the cylinder which was already instaled has finished.
Further I am regularly persuing the matter with the agency but there are no people to answer our querry.
MY GAS CONNECTION NO ---- N 2309
NAME---JACOB.M
ADDRESS--B-1/37,SECTOR-H,ALIGANJ,LUCKNOW
BOOKING NO.-- 484 DT.3/1/11

IN BHAVNAGAR DIPTI GAS AGENCY BORDY GATE, SELL OUR LPG GAS ON (BALCK), MY GRAHAK NO : 9020-JOSHI KUSUMBEN R I HAVE A 2 LPG GAS CYLINDER BUT TWISE CYLINDER EMPTY. BECAUSE HE IS SEND LPG SYLINDER 10-12 DAY AFTER WIRTING. NOW I WRITE MY CYLINDER 03/01/2010 BUT DID NOT RECEIVE ME TODAYS. THIS METTER NOT THIS MONTH BUT LAST 1YERAS. HE SAID TO US THAT CHANGE AGENT OTHER WE SEND OUT STRATERGY 10-12 DAYS MY MOBILE NO-[protected]

My consumer no.82775 and I am a resident pallavpuram, meerut.M/s Shree Darshan Gas Services,MH49 Pallavpuram is the distributor for my connection. I have booked a cylinder on 20.12.2010.But i have'nt get delivery yet. I have been trying to contact the said agency from last Four days for Delivery of the gas. but The tel. nos. provided by them ([protected]) is not acccessible consequently, the gas has not been Delievered yet. On a previous ocassion also I had experienced similar kind of problem . Kindly look into the matter and ask the distributor to set his system in order so that. we are able to get gas Delivery On Time. You may appreciate the precious time and effort already lost by me in this regard.
Naresh Sharma, Phone No -[protected],[protected]

Dear sir ,
I am here to complaint about the indain oil petrol pumps which are in Durg chattisgarh . When i had gone to these following petrol pumps which are given below. They didnt uses there petrol meters to fill the petrol, when i said them to use the meter to fill the petrol then they didnt listen to me and given me the petrol without using the meters and they given me the petrol worth rupees 99.70 instead of 100 rupees.It happends whenever i go to these petrol pumps . 1). indian oil petrol pump near the govt. science and arts college ,Durg Chattisgarh
2).indian oil petrol pump at near the aishwarya automobile, Bhilai (c.g.)
3). indian oil petrol pump at near the Durg Nagpur highway which is newly opened .
Please take action to them.
Thanks

non receipt of refill
Bad language, not listning to customers, not delivering gas on time, seems like a regular practice by Indane dealers. I have read lot of compliants on this portal only. Across the country Indane Dealers follow the same pattern "CUSTOMER IS A FOOL> TREAT THEM BAD" i am disappointed.

Any way My consumer no. is 1063. Haven't got my gas celinder even after booking the same 15 days back. Gas Agency "ROBERTS GANJ GAS AGENCY", ROBERTS GANJ, SONEBHADRA, 231216. is known for bad behavior and not delivering on time

INDANE PEOPLE IF YOU ARE LISTENING. DO SOMETHING TO IMPROVE FOR GOD'S SAKE.

AFTAB ALAM ANSARI
MO. [protected], [protected]

I am a customer of Golden Gas service (Agency responsible for distribution of Indane / Indian Oil cylinders located at Palam Vyapar Kendra, Ansal Palam Vihar, Gurgaon - 122017) for the last 10 years. My consumer No. is GD - 4770. I had booked for refill cylinder on 23.12.2010 and at the time of booking I was told that the same shall be delivered within 12 days from the booking date. Till date I have not recived the refilled cylinder. Since 7th January 2011, myself and my wife have visited the Golden Gas service / agency several times in this connection. The lady at the agency counter always promisess that refilled cylinder will be delivered to day itself but with great pain and grief I state that till now the result is zero. This has become a regular feature. There is a deficiency in services of Golden Gas Agency and strict action may be initiated so as to put an end to common man's sufferring.

ANUP SINGH, B-854, ANSAL PALAM VIHAR, GURGAON-122017
Mob: [protected]
email: [protected]@rediffmail.com

Hi,

There's an Indian Oil Petrol & Diesel filling station in Guduvanchery , Chennai...
There , they're not filling the petrol for the amount we pay... Once , I was blushed by not bringing the meter to zero after filling petrol for the previous customer... The previous customer filled 1 litre , i asked him to put 2 litres in mine... He just diverted me asking to switch off the petrol knob in my vehicle (which was already switched off) when i saw down for checking for it , i found it was already switched off and in seconds he showed the metre as 2 litres and took the money from me... When i asked how come he filled 2 litres in minor seconds , he some how managed and soon after that the workers there just somehow ignored me taking the money... I found out that he had not reversed the meter to zero only when i saw my bike coming reserve in few kilometer's after i crossed the bunk... Now , many customers are getting petrol filled in bottles and fill it in the vehicles in front of them , knowing that such scam is often taking place in that bunk... It would be good if this is stopped , as many in my area have no other petrol bunk such near like this bunk...

My name is nisha. As per my village name, it is Raniganj. At my village the delivery of gas cylinder is to be too late. It is like that when you reffiled your cylinder on the date of 1st of jan the next slip will be cut in next 21days and after that you will get the reffiling of gas in next 21 days. So the total days for recieving the delivery is 42 days and its not confirmed that you will get. And also the quantity of gas is less. & The indane gas store name is paramarth gas agency..

I am a consumer of Indane Gas and taken connection from B.W.C.S. (LTD) Alaka, Bhubaneswar and my consumer No. is KT19514. I am a senior citizen and unable to go to the dealer personally to book gas. When I try to book the gas online, I never get the line.Therefore, I am compelled to go personally and wait in que to book my gas. I booked my gas on 18/12/2010 till today I do not know when I will get the cylinder.This is a regular feature. I would like to know the rule for supply of gas. Will you please advise the dealer to have a transparent policy. Please take remedial measure so that customer will get the supply as per the policy of the Company and not by whims and caprices of the dealer.

Please do note that as per your letted dated 27 th sept 2010 regarding the divident due for me on holding IOC shares against folio no IN300239 , 13009870
ECS ADVICE NO 2687405

Please do look into this matter and do the needful at the earliest .

Thanking you

Jacob thomas
[protected]
[protected]

From
T.visvanathan,
7/21 E type
Sidco Nagar,
Villivakkam, chennai-49.


Sir,
My consumer no.9988 . I registered for gas delivery on 14th December 2010 .
But till date i have not yet recieved my gas cylinder . We have approached Jeevan Gas Agencies , villivakkam several times. No proper response and ladies working there asked us to take delivery from them if it is urgently needed. This problem is continuous throughout the year .
On 7.1.2011 i have registered a complaint at 2.30 noon to the customer service cell Ph.no. 2433 9236 , 2433 9246 and there is no response .

ADDRESS OF MY GAS AGENCY
Jeevan Indane Gas Agency,
(Indane Agency),
Shop No.6, Door No.32,
Reddy Street,
Villivakkam,
Chennai-49.
Thanking you
Yours faithfully,
T.Visvanathan

Sir,
i am indane consumer from more than one year. I booked my gas on[protected] for refilling of cylinder. Till now[protected] i could not get the refilled cylinder. I went one time to gas agency they have taken yellow slip also for filling for cylinder and said that next day they will give gas but till now[protected] my cylinder is not refilled.
I kindly request to take action for this.
I shall be highly thankfull to you,
Sushil Kumar, F-08, G.P. Hostel IIT Roorkee

Sir,
I, Sudip Bhakta, on belaf of my father Sri Kalipada Bhakta, hereby quary that there is any rule of your company that whether we could not to book for refill within 21 days of previous delivery as a single cylinder customer. We are facing this problem for more than one years. We are a customer for seven-eight years and verbally requested may times for double connection from two years ago but replied my dealer that there is no capacity of the dealer for that. In this connection requested to take necesary steps. My Con. No.: 232

My Dealer:: Bharatmata Gas Service, Bakhrahat, P.O.- Bakhrahat, P.S.- Bishnupur, Dist.- South 24 Parganas, West Bengal.
Yours faithfully,
Sudip Bhakta, S/O-Kalipada Bhakta,Chakmanik,P.O.-Bawali Dist.- South 24 Parganas, W.B. (M):[protected]; E-mail-id: [protected]@gmail.com

I’m facing the issue with the distributor of Indane. I would like to change the customer name (cutomer Id-09324). Presently it is against my father’s name (Animesh Bhattacharya), who died and my mother (Roma Bhattacharya) will be the legal heirs. But unknown reason/reasons stopping the distributor to accept the required documents (affidavit, Xerox of original bill, id & address proof and death certificate) and start the process. He misbehaved with us and said on 3rd meet he’ll take when he’ll feel.
I don't understand what is the problem when we have proper docs with us to change the name.

Distributor Address- BD Market, Shop No-65, Saltlake, Kokata-64

The tollfree phone[protected] of Indian Oil is total CRAP in itself. No one picks up the phone ever. When I call at this number, i am always put on waiting queue, that never ends. So i fail to understand where do i call to lodge my complaint against my LPG gas agency "Kasna Indane", who always delivers the cylinder after atleast 10-15 days of booking.