Ioc, Domestic Gas Cylinder — evasive and improper reply

Address: Chennai, Tamil Nadu

i am a domestic gas connection user from Maruthi Agencies, Mugappair East.Chennai. my concumer no.is 14505. i have given standing instruction to the supplier to make delivery on saturdays only for which additional charge of Rs.25/- also i am paying per supply. i am a customer for the above agency for more than 10 year. There was no complaint whatsoever till 2009. But form the beginning of 2010, for every booking i had to remind the supplier for more than 5 to 10 times over phone. The staff attending the calls refuse to divulge their names and give false information regarding the date of delivery. After observing their attitude for the last one year only i am writing this complaint. For the current supply also they promised to supply on saturday, (12/02/2011), we were available whole day in our house. As the supply was promised on saturday we could not move out of our hosue. By 1700 hours also they promised to supply on saturday but not supplied,. Kindly take our complaint seriously and do the needful.