[Resolved] IOC Indane Gas — Service complaint :Gas Booking Related.

PRIYANKA Das

Jan 19, 2013

Address: Murshidabad, West Bengal

Dealer Distributor Name - Murshidabad W/S Con Co-op Society

Complaints:-
1. No one attends the call in their office, inspite of numerous trials regarding gas booking via telephone.
2. Our Gas connection of 25 years and above was suddenly locked without any intimation. Hence had to go through hassels in booking a new cylinder and had to submit fresh kyc documents for id proof etc and only after that booking could be done.
Hence plz look into the matter as its very unprofessional and not acceptable. Its an unwanted difficulty caused to customers who are aged. In this case its my parents who had faced this issue who are unwell and going through treatment from apollo hospital chennai. Due to all inconvenience caused, gas booking got delayed and then new docs had to be submitted and my mother had to arrange for alternative options of cooking which is highly inconvenient. How can all these hassels be compensated??

Why is no one picking the call and why was there no intimation before locking the connection? Its a great inconvenience for people who are aged/sick/busy schedule, to everytime walk in to their office for booking. Also they need to intimate their customers before locking any connection, coz its absolutely incorrect taking such actions without even notifying the customers who had been a genuine and loyal customers for years!!

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Thankamala Mani Ittycheria

from Palakollu, Andhra Pradesh

Feb 19, 2008

IOC Indane Gas — Indane Gas Issue clarification

Sir,

Iam a resident of Kerala using Indane Gas for domestic use. My consumer card number is SF6776.
Till 2 months back, it would normally take 21 days to get a new refilled gas cyllinder after booking from the distributor. But from last two months onwards the distributor has informed me that it will take 30 days to get the refilled gas cyllinder.
I would like to know whether any new rule has been imposed by the company to change the issue the gas cyllinder from 21 days to 30 days??

Best Regds,

Ittycheria Mani.

BHARAT BHARGAVA

from Delhi, Delhi

Oct 19, 2008

IOC Indane Gas — supply of underweight cylinder

My consumer number is 10637 and is registered with Yadu Gas Agency Sahibabad, Ghaziabad. For the last six months the gas cylinderss supplied to me are underweight. I have informed the agency a number of times but their plea that the vendor should be retained while he comes for delivery is impractical. Earlier also the matter was reported to IOC and supply was normal for 2 -3 months.

KOGANTI SAHADEV

from Patna, Bihar

Nov 18, 2008

I.O.C/INDANE GAS — NOT RESPONDING BY PHONE

DEAR SIR, I HAVE A GAS CONNECTION AT SAMBALPUR OF ORISSA.WHEN I AM FACING THE PROBLEMS I NEED TO ENQUIRY LOCAL AREA.UNFOURTUNATELY I DID NOT GET ANY NO`S FROM YOUR DELEAR.THE PHONE OF LOCAL DEALER ALWYAS SHOWS IN BUSY.WHENEVER RINGING THEY ARE NOT LIFTING PHONE.SO PLEASE HELP IN THIS REGARD WHERE I NEED TO CONTACT OF I.O.C OFFICIALS OF LOCAL.

THANKING YOU SIR,

YOURS SINCERELY,

K.SAHADEV

MY CONSUMER NO:18175

Renjith

from Pune, Maharashtra

Jun 11, 2009

Happy indane service — booking for new gas connection

Cust no 5804, sl no 125, Wl no 125 dated 14-06-06 we had booked for 1 no gas connection, But did not get it (sanctioned) yet why did you delay for sanctioned.kindly inform as early as possible
regards
Renjith

Complainant3764405

from Kolkata, West Bengal

Oct 1, 2009

SIR,
WE RECEIVED THE GAS CYLINDER ON 29 AUGUST'2009 WHICH WAS BOOKED ON 27 AUGUST'2009.
NOW,TODAY WHEN I RUNG GAS AGENCY TO BOOK THE GAS ,THEY SAID YOU RECEIVED THE GAS ON 17SEP' 2009 WHICH I HAVE NOT RECEIVED THE SAME .
NO. OF TIME WE RECEIVED THE CYLINDER HAVING LEAKAGE. THE QTY. OF GAS ALWAYS HAS DOUBT WHICH WE THOUGHT NO BODY CAN NOT DO ANY THING IN THIS MATTER IN INDIA BECAUSE OF INDIAN SYSTEM.
PL LOOK THE MATTER.
MY CONNECTION NUMBER IS 3414( OLD ).
MOBIL NO. [protected]

ASHOK KUMAR
94,SECTOR -6,CHIRANJIV VIHAR,
GHAZIABAD-201002

namta

from Mumbai, Maharashtra

May 18, 2010

IOC — The Gas agencies are not working properly

Dear Sir,

I am Varsha Gupta, consumer number 4439 and a customer of IOC's branch in Joshi Colony, Patparganj. Our gas vendor is M/S Verma gas . I wish to inform you that it is impossible to get gas booked through phone. The phone operators never pick phone, not only this even the emergency numbers are constatntly busy. We expect you to please look into the matter, as the situation fails to improve.

I would also like to tell you about an incident that would act as an eye opener for all, our gas cylinder by the same agency developed a snag in its washer, we kept on calling and running for help but no help came for 14 hrs. Kindly, look into the matter as without the higher authorities interference this system would never work.

Regards,
Varsha Gupta

ponvendhan

from Chennai, Tamil Nadu

May 18, 2010

IOC Indane Gas — not delivered properly

I am a consumer of IOC gas at chennai my dealer Venkat gas agency at triplicane is not response properly.I have booked gas via phone and directly also,but was not delivered gas cylinder after several reminders.I had done the booking on 20.04.2010.On a previous occassion also I had same problem .This is not only happened to me but also happened to so many custyomers. I doubt they are selling the cylinders unauthorisedly in black market. Please look into my complaint and take necessary steps to make the delivery at the earliest .
Thanking You
With regards
Thangaraj
State President
Bharatiya Jan Shakti
TamilNadu

parmohi65

from Ahmedabad, Gujarat

Sep 30, 2010

IOC Indane Gas — GAS Booking

This is to complain against Messer Narsinh krupa Gas Agency,Near AKota Garden Vadodara. Although it has been widely published in the newspapers, dated 8th July 2010) that there is no restriction for booking a gas cylinder before 21 days, yet this agency denies to take any booking before the said time. His telephone lines are always busy and if you go personally to book in his office, you will be humiliated as if you are beggar at his mercy. . Indian Oil should atleast keep a tap on their agents who by the years have turned into , troubling the consumer . am scared to give my connection No. in fear of furthur harrassments from the agency.Also my earlier cylinder was weighing less and was completed before average usage by me. My phone is[protected] &[protected]

jitendra tripathy

from Barnala, Punjab

Dec 14, 2010

I Jitendra Tripathy consumer no IR 4191 of sithu memorial gas agency Malda. Here is also a similiar problem in this agency . Maybe directed to agency totake care of customers.

Praiju Jayaraj

from Angamali, Kerala

Feb 3, 2011

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2. When online booking is done through telephone, they are telling the same comment that the gas is booked on 19th January.
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