[Resolved]  IOC - LPG Indane Cylinder — Perennial 4 Deficiency in Service

Address: Chennai, Tamil Nadu

My consumer No 00386, Dealer is Vir Gas Agency at West Mambalam, Chennai 600 033. I booked for a Refill on 27th March 2010. Generally, no proper response for telephone calls. Till 20th April, told it is in waitlist. Then, but told when contacted around 22nd April, that deliveryboy came but house was locked and hence not delivered. Of course such bluffing is usual and it is their practice perhaps to divert the cylinder elsewhere and give one reason or the other. Fact remains we are employed and could make ourselves available when they assure delivery. Subsequently in our periodically follows-up when checked, they told that delivery would be given on a particular date after 5 p.m. positively. Anticipating delivery, came and waited with no result. Similar is the situation four times, in fact applying leave etc and staying in the House and even confirming availability telephonically also. But no delivery. Then made a compliant to Cell, who intervened but no effectiveness on 26th. On 27th again contacted the Cell and the Area Officer for asolution. Even then there was no definite assurance of delivery. However, after repeated pleadings, finally delivered the cylinder, without proper challan for signature and return.

The points are (1) why deficiency in service (2) why challan not brought (perhaps previous one misused) (3) while they said till 25th April one time house was locked, on 26th morning when call from Cell poured in, said twice the door was locked, which is not true (4) I take cylinder once in 80 days, and apprehend misuse of my quota resulting in for such delay (5) generally very rude in attending phones or giving the probable date of delivery (6) have to make number of calls every time incurring additional money (7) Seems NO proper control on Dealers and/or their workmen 8) Today's The Hindu paper corraborates the fear in my mind, a true position.

Why NOT
- IOC introduce booking, follow up and delivery prospects of cylinder through internet like in Banks, Railways etc; and
- Investigate this harrassment to the customers,
to protect the name and fame of IOC towards its social responsibility/obligations?

N.VISVANATHAN CELL [protected]