[Resolved]  IOCL — MISUSE OF GAS CYLINDER

Address: Kanchipuram, Tamil Nadu

I would like to bring to attention the fraudulent practices in gas refill booking by the agency M/s. Chella Agencies of Selaiyur, Tambaram. I reside in Rajakilpakkam, East Tamabram and my area is served by this agency. Generally , i get the refills once in four months or so as the consumption rate is very low. About thirty days back, one day the delivery boy from the agency brought a refill to my house, even though I had not booked for a refill. I refused the cylinder and complained to the agency, they said someone has booked in my number. My phone number is also registered with the agency, how was it possible for some one else to book in my name from a different phone. They could not explain. When I booked for a refill after ten days, I was told that it was not possible, as it was within the minimum period of 21 days after my last booking ( which was not done by me). When I protested, they arranged to deliver cylinder with lot of apologies but did not give a bill. Obviously, they have booked in someone else’s account. Yesterday I was shocked when I received a message in my cell phone that gas refill has been booked in my account, even though I have not done it and I am away from Chennai. This definitely is the handiwork of the Chella Sgenices, as nobody else would know my consumer number and he agency should not accept booking from any number other than my cell phone number. I tried to complain to Indian Oil in the number given by them for registering the complaints. There was no response. I also could not reach M/s. Chella Agencies yesterday and today they are closed. I want M/s. Indian Oil Corporation to take note of such corrupt practices by the agencies and take stringent action so that consumers like me are not put to hardships.
Moreover whenever Itry the iocl toll free number or any officials numbers either they never answer are itts engaged.I tried booking an online complaint which also doesnt work.Kindly help me out