[Resolved]  Iocl / Indane Gas — refilling not supplied

SUB: COMPLAINT AGAINST M/S MEERA GAS SERVICES, KANPUR.

Sir,

I am Mr.A.Ansari R/O 112/92-E, Benajhaber, Swaroop Nager, Kanpur holding an LPG connection no. M-4339 with M/S Meera Gas Services, Kanpur.
For your information, some one year back I lodged an complaint against M/S Meera Gas for late supply of refilling and non availability of complaint book in their office. After that supply of refilling has been somewhat smooth but complaint book is still not there.
I booked a refilling on 29.10.09 and they supplied it to me on 10.11.09(in 12 days)
I again booked a refilling on 02.12.09 and to my great surprise they supplied it on 09.12.09(in 7 days)
When I again try to book refilling on 28.12.09 they replied me that as per rules booking is only permitted after 21 days. So I booked it on 30.12.09.They assured me that as per rules they will supply me refilling with in 7 days.
On[protected]after 6 days) when my both cylinder became almost empty, I request to Meera Gas to please supply me refilling but they replied that you are making lot of complaint against us so we will supply you refilling only after seven days of booking.
On 06-01-10, gas agency was closed. On 07-01-10 when I again went to their for refilling they rudely replied that ‘load’ has not reached yet and we will supply you refilling as soon as the ‘load’ will arrive.
I contacted to Area Manager Mr. Ravendra Bhatnager on his cell phone. He assured me to give me LPG supply on same date. But the LPG was not supplied up to the evening of 07-01-10.
I again called Mr. Bhatnager on 08-01-10 his tone has changed on wrong feed back from staff of Meera Gas, he rudely replied and again assure to supply the refilling up to 12 O’clock. I request him to please remind to Meera Gas for my refilling. He rudely replied that I am not your servant and you are lodging complaint against us, so you will be treated accordingly.
At 1.40 pm on 07-01-10 I went to office of Meera Gas and ask for complaint book, first he decline to give me complaint book when I compelled them, then they forced me to lodge my complaint in Mechanic Complaint Book.
On 08-01-10,I again try to call Mr. Bhatnager but he never pick my phone. Then I called to your Lucknow office at 03.00 pm on phone no.2323065.The man on the line has not given any response to my complaint and asked me that we are having two officers working at Kanpur to solve your problems, go and contact to them, only they can solve your problem.
At last on 09-01-10 I bought an refilled cylinder from the delivery boy of same Meera Gas, in black, by paying him Rs. 535/-
I am having following complaint from M/S Meera Gas, Area Manager Mr. Ravendra Bhatnager.
1. M/S Meera Gas’s phone no 3293248, intentionally made defective by staff of agency. After two rings it gives a recorded reply that “phone is out of coverage area”. I couldn’t understand how an landline phone become out of coverage area? On 30-12-09 when I dial the same no 3293248 from my cell phone when I was standing in their office and allow the staff and other consumers in their office to listen the same recorded message on my mobile phone then at once one of the staff pick the phone set and do some switch on or off and then ask me to dial again. Now the phone was working well.
2. Complaint book is an distant dream at Meera Gas. Some one year back I complaint to you for non availability of complaint book at Meera Gas. You did not take any action and so the complaint book is still not available at Meera Gas. As far as I know complaint book is a numbered pages book having pages in triplets, should be available with carbon papers, pen and should be placed close to entry door of Gas Agency. Complaint book is an marvelous tool in hands of consumers.
3. Your area manager Mr. Ravendra Bhatnager is fully responsible for all irregularities at Meera Gas. His duty is to solve consumers’ problem and not to harass consumers by making a nexus with Gas Agencies. His duty is to check complaint book and ensure proper, smooth & timely supply of refilling to all consumers.
4. M/S Meera Gas is not supplying timely refilling to its consumers but their delivery boys are openly selling refilled cylinder in black. Meera Gas doesn’t have controls over their delivery boys some time they say address was wrong and sometime consumer was not at home or the door was locked. Black marketing is not possible without knowledge of owner of gas agency and Area Manager.
5. Staff on counters at Meera Gas has misbehaved with me and uses filthy language. Some 3 month back they charged Rs. 40/- for consumer slip book and compelled me to purchase an inferior quality Apron for Rs.350/- and did not give me cash receipt for this item.
6. Please also take action against the person on duty to attend and solve problem of consumers on ph no 2323065 at your Lucknow office on 08-01-10 at 3.00pm.
7. It is mentioned on consumer delivery book that for DBC booking is permitted only after 21 days
and period of delivery is not mentioned anywhere. So abide by any rule of supply or availability of refilled cylinders stock (215 filled cylinders on[protected] with Meera Gas or the period of supply to other consumers, my supply of refilling is due well before the day today that is 19-01-10.
Sir, please take the necessary action and penalize all the persons appears in my complaint. I’ll be available for any enquiry at any time on my mob. No.[protected] or[protected].
In this connection I also written an complaint to Sr. Sales Manger,IOCL,Aligunj,Lucknow and send it by registered post on 12-01-10.But no action has been taken so far and even nobody bother to supply refilling till date i.e.19-01-10.Even I again remind for refilling on18-01-10 on ph.no.2323065 at around 11.am and again on 19-01-10 to Mr. Bhatnager at 11.30 am and also on 2323065 at around 10.45am.It appears that you all are wants to punish me for writing complaint and making hue and cry against your system of making money by black marketing of refilled cylinders.
Well, I still having faith in top brass of IOCL and expect very stern action from your side.

Thanking You,

(A. ANSARI)
R/O 112/92-E, BENAJHABER, SWAROOP NAGER, KANPUR
PH NOS-[protected],[protected].[protected]@vsnl.net